Guest Experience Agent

Company Description

HYDE Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul. 

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. 

Job Description

As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure. You’ll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.

This is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.

Key Functions

• Deliver an exceptional, personalised check-in and check-out experience
• Respond to guest requests with warmth, professionalism and urgency
• Manage reservations, room allocations and guest billing with accuracy
• Maintain strong knowledge of hotel facilities, services and local hotspots
• Coordinate guest requests and VIP arrangements with internal teams
• Support group arrivals, events and guest logistics when required
• Take ownership of service recovery and resolve issues end-to-end
• Follow hotel policies, procedures, and safety/security standards

Qualifications

• Previous hotel reception / guest services experience preferred

• Opera Cloud (PMS) experience highly regarded

• Calm under pressure, proactive and solutions-focused

• Strong communication skills and attention to detail

• Available for a rotating roster incl. weekends & public holidays

• Professional presentation and positive attitude

• Must have full Australian working rights

Additional Information

Ready to Make Your Mark?

If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.