Guest Relation Associate - Fairmont Agra

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy
• Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions
• Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary
• Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery
• Maintain detailed guest profiles and preferences in the property management system to personalize future visits
• Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations
• Monitor guest satisfaction levels and gather feedback to identify opportunities for service improvement
• Ensure compliance with hotel policies, procedures, and service standards at all times
• Assist with special requests and arrangements for events, celebrations, or specific guest needs
• Communicate effectively with team members to ensure consistent and coordinated guest service
• Maintain a professional appearance and demeanor while representing the Fairmont brand
• Support the front office team during peak periods and special events

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• 1-2 years of guest service or hospitality experience
• Excellent communication and interpersonal skills
• Proficiency in English; additional languages are a plus
• Strong problem-solving and conflict resolution abilities
• Ability to work flexible hours, including weekends and holidays
• Proficiency with property management systems and standard computer applications
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Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities