Guest Relation Executive- Fairmont Agra

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Assist guests with check-in and check-out procedures, addressing any queries or concerns
• Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction
• Handle guest complaints and concerns with professionalism, working towards swift resolution
• Provide concierge services, including local recommendations, restaurant reservations, and activity bookings
• Maintain detailed records of guest interactions and preferences for future visits
• Conduct regular follow-up calls or communications with guests during their stay to ensure satisfaction
• Coordinate with housekeeping, food and beverage, and maintenance teams to address guest needs
• Collect guest feedback and prepare reports to identify areas for service improvement
• Organise and support special events, celebrations, and group activities for guests
• Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information
• Ensure all guest communications are documented in the property management system
• Contribute to achieving guest satisfaction targets and positive online reviews
• Represent the hotel professionally at all times, embodying the Fairmont brand values

Qualifications

• High school diploma or equivalent qualification
• Minimum 2-3 years of experience in guest relations, hospitality, or customer service roles
• Excellent verbal and written communication skills in English
• Strong interpersonal and relationship-building abilities
• Proficiency in using property management systems and hotel software
• Demonstrated problem-solving and conflict resolution capabilities

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities