Guest Relation Officer - Russian Speaking

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

• Warmly welcome guests, providing smooth check-in and check-out experiences
• Respond promptly to guest inquiries, requests, and concerns
• Maintain clear communication with all staff and departments
• Stay informed about VIP arrivals, return guests, and special requests
• Develop comprehensive knowledge of hotel services, facilities, and local attractions
• Handle guest correspondence and upsell room categories to maximise revenue
• Ensure the Guest Relations desk is attended at all times during your shift
• Maintain accurate guest records and resolve complaints in a timely manner
• Adhere to all safety, security, and emergency procedures

Qualifications

• Minimum 1 year experience in hospitality; Bachelor's degree in related field preferred
• Fluency in English and Russian
• Excellent interpersonal and communication skills with a professional demeanour
• Proficiency in computer systems and hotel management software
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritise in a fast-paced environment

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!