Guest Service Agent - Internship

Company Description

Splash Beach Resort, Mai Khao Phuket is soon to become Rixos, the iconic luxury 5-star all-inclusive brand under Ennismore. Nestled on the pristine shores of Mai Khao Beach, Phuket, our resort is entering an exciting new chapter, bringing world-class hospitality, exceptional dining, and unforgettable guest experiences to one of Thailand's most beautiful destinations.

As part of the Rixos family, we are committed to delivering genuine hospitality through outstanding service, innovation, and teamwork. We believe that our employees are the foundation of our success, and we are dedicated to creating an inspiring, inclusive, and supportive workplace where every team member can thrive.

We offer a dynamic environment that encourages continuous learning, professional growth, and career advancement. Whether you are beginning your hospitality journey or looking to take the next step in your career, you'll have the opportunity to develop your skills while working alongside passionate professionals in a world-class luxury resort.

Join us and become part of an exciting transformation as we redefine luxury all-inclusive hospitality in Phuket. Together, we create exceptional experiences for guests from around the world while building rewarding careers for our people.

Job Description

Position Overview

We are looking for a friendly, service-minded, and enthusiastic Guest Service Agent Intern to join our Front Office team. The intern will support daily front desk operations and assist guests throughout their stay to ensure a warm, professional, and memorable experience.

This position is particularly suitable for candidates who are confident in communicating in English  and are interested in developing their career in the hospitality industry.

Key Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.

• Assist with check-in and check-out procedures.

• Provide information about hotel facilities, services, room types, and operating hours.

• Handle guest requests, inquiries, and basic complaints professionally.

• Assist guests with transportation, restaurant recommendations, local attractions, and other hotel services.

• Communicate with guests in English to provide effective and personalized service.

• Answer telephone calls, emails, and guest inquiries when required.

• Coordinate with other hotel departments, such as Housekeeping, F&B, Engineering, and Concierge, to fulfill guest requests.

• Assist with luggage and other Front Office services when required.

• Maintain accurate guest information and assist with basic Front Office administrative tasks.

• Follow hotel standards, policies, and procedures at all times.

• Maintain a professional appearance and demonstrate excellent hospitality etiquette.

• Perform other duties as assigned by the Front Office Supervisor or management.

Qualifications

• Currently studying in Hospitality Management, Hotel Management, Tourism, or a related field.

• Good command of spoken and written English.

• Russin speaking woukd be advantage

• Friendly, outgoing, and service-oriented personality.

• Good communication and interpersonal skills.

• Willing to learn and work as part of a multicultural team.

• Able to work under pressure and handle multiple tasks.

• Good problem-solving and customer-service skills.

• Professional appearance and positive attitude.

• Basic computer skills.

• Able to work flexible shifts, including weekends and public holidays if required.