Guest Service Associate

Job Description

The Waitress / Waiter supports the strategic plans and objectives of the Food Service Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations. 

Roles/Responsibilities 

Support and assist in the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to. 

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. 

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. 

Support and deliver on the strategies and objectives of the food service department taking ownership for assigned areas of responsibility. 

Develops and builds own skills, knowledge and experience at every opportunity within the food service department, which aligns with the culture of growth, development and performance expected by the company.   

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained 

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values. 

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required