Head Housekeeper - The Hoxton, Amsterdam

Company Description

We are looking for a Head Housekeeper, to join our team. Reporting to our General Manager you will be responsible for the overall management of the housekeeping department, and all housekeeping employees.

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What You’ll Do

• Lead the Housekeeping team to ensure every guest enjoys a spotless stay; from perfectly made rooms to pristine public and back-of-house areas.
• Keep standards sky-high by training the team on all Housekeeping SOPs, making sure they’re followed consistently.
• Coach, motivate, and develop your team, creating an environment where they feel proud of their work and supported in their growth.
• Set clear objectives for the team to ensure the smooth, efficient, and high-quality cleaning of all hotel spaces.
• Carry out regular inspections and spot-checks of guest rooms and public areas to maintain The Hoxton’s standards of cleanliness and presentation.
• Build strong relationships with Front Office and Maintenance to ensure seamless communication and guest satisfaction.
• Take a proactive approach to improving systems, processes, and efficiencies in the department.
• Take ownership of health and safety procedures, ensuring all Housekeeping team members are fully trained and compliant.
• Participate in crisis and fire team responsibilities, understanding all emergency protocols.
• Keep a close eye on budgets, expenses, and labour costs; finding smart ways to stay within targets without compromising on quality.
• Oversee Housekeeping stock levels and ordering, ensuring supplies are well managed and waste is minimized.
• Collaborate on department projects and contribute ideas that evolve the Housekeeping team and enhance overall operations.
• Maintain strong relationships with suppliers and contractors, ensuring service quality and reliability.

Qualifications

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience in a similar role.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
• Minimum of 2 years experience in a similar role.
• Experience of Micros Fidelio Opera or a similar front desk operating system.