Hostess

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Review the daily restaurant information, including dining room layout, table/ section numbers, seating capacity, operating hours, menu, price range, dress code and special arrangements.
• Answer telephone calls within three rings using proper salutations and telephone etiquette and handle restaurant reservations and cancellations accurately.
• Review the reservation book, pre-assign tables, follow up on special requests and communicate reservation changes to the Supervisor/ Manager.
• Greet guests warmly upon arrival, confirm reservations and escort guests to their designated tables according to the floor plan while ensuring fair table allocation among waitstaff.
• Present menus to guests and ensure tables are properly set, clean and ready for service.
• Anticipate and manage busy periods and waiting lines efficiently while keeping guests informed and maintaining a positive guest experience.
• Respond promptly to guest requests and enquiries, provide accurate information on hotel services and activities, and handle guest complaints in accordance with service recovery procedures.
• Conduct systematic table visits and monitor guests' reactions to ensure satisfaction, while coordinating with the restaurant team and management when necessary.
• Monitor the cleanliness and organization of the hostess stand, menus, check folders, dining areas and other assigned equipment and supplies.
• Assist the restaurant team with service operations when required, promote other F&B outlets, and perform any other reasonable duties assigned by the Restaurant Supervisor, Assistant Manager or Manager.

Qualifications

• Good command of English and Bahasa Malaysia, both spoken and written.
• Pleasant personality with excellent communication and interpersonal skills.
• Well-groomed, confident, friendly and professional in dealing with guests.
• Strong customer service skills with the ability to handle guest enquiries and complaints professionally.
• Able to work in a fast-paced environment and remain calm during peak operating hours.
• Good organizational skills with attention to detail, particularly in handling reservations and seating arrangements.
• Willing to work on shifts, weekends and public holidays according to operational requirements.
• A positive team player who is flexible and willing to assist across different F&B outlets when required.