Housekeeping Manager

Company Description

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Job Description

We are seeking an experienced and dynamic Housekeeping Manager to join our team in Chennai, India. In this pivotal role, you will oversee all housekeeping operations across both Novotel and Ibis Chennai Sipcot properties, ensuring exceptional cleanliness standards and guest satisfaction at both facilities. You will lead, motivate, and develop dedicated housekeeping teams while maintaining operational efficiency and cost-effectiveness across both properties. This position offers an exciting opportunity to make a meaningful impact on our organization's success through your multi-property leadership, attention to detail, and commitment to excellence.

• Coordinate and supervise housekeeping staff activities across both Novotel and Ibis properties, including scheduling, task assignments, and performance monitoring to ensure optimal team productivity at each facility
• Organize and oversee the cleaning of guest rooms and common areas at both properties in accordance with organizational standards, brand-specific quality benchmarks, and property-level requirements
• Establish and implement standardized work processes, cleaning protocols, and operational procedures to maintain consistency across all areas of both Novotel and Ibis properties while respecting brand differentiation
• Conduct regular quality inspections of housekeeping work at both properties, identify deficiencies, and implement corrective actions to maintain high cleanliness standards across all facilities
• Actively support supervisory staff at both properties and assume supervisory responsibilities when needed to ensure seamless operations across Novotel and Ibis Chennai Sipcot
• Foster a guest-centric culture by ensuring continuous guest satisfaction through exceptional service delivery and responsiveness to feedback at both properties
• Collaborate effectively with department heads, front desk personnel, and management teams at both properties to address guest concerns and coordinate interdepartmental initiatives
• Manage inventory of housekeeping equipment, supplies, and materials across both properties; monitor stock levels, place orders, and optimize resource utilization while identifying opportunities for shared procurement
• Participate in the recruitment and selection process for housekeeping staff at both properties; conduct onboarding and training programs to ensure competency and alignment with organizational and brand-specific standards
• Manage relationships with external staffing agencies and optimize labor costs across both properties while maintaining service quality
• Coordinate with laundry services and external vendors to ensure timely and quality service delivery for both Novotel and Ibis properties
• Develop and manage the housekeeping department budget for both properties; analyze labor and material costs to identify opportunities for optimization and efficiency improvements across facilities
• Ensure strict compliance with hygiene standards, workplace safety regulations, and proper chemical handling procedures across all operations at both properties
• Analyze operational metrics and performance data from both properties to drive continuous improvement initiatives and achieve departmental goals across Novotel and Ibis Chennai Sipcot
• Mentor and motivate team members at both properties, fostering a positive, inclusive work environment that encourages professional growth and development

Qualifications

• Proven experience as a Housekeeping Manager, or similar leadership role in a hospitality or facilities management environment
• Excellent leadership and communication skills with the ability to inspire, motivate, and effectively manage diverse teams
• Strong guest-centric mindset with a courteous, professional demeanor and genuine passion for delivering exceptional service
• Demonstrated ability to maintain high standards of precision and attention to detail in all work processes
• Exceptional problem-solving capabilities and strong stress management skills to handle operational challenges effectively
• Proficiency in budget management, cost analysis, and financial optimization within departmental operations
• Knowledge of hygiene standards, workplace safety regulations, and proper chemical handling and storage procedures
• Experience with staff scheduling, workforce planning, and labor cost management
• Proven ability to conduct quality inspections, implement quality assurance measures, and drive continuous improvement
• Experience in vendor and supplier management, including negotiation and relationship building
• Strong organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines
• Demonstrated capability in training, onboarding, and developing housekeeping staff
• Proficiency in inventory management and procurement processes
• Analytical mindset with the ability to interpret operational data and metrics to inform decision-making
• Flexibility and resilience in adapting to changing operational needs and organizational priorities
• Commitment to fostering an inclusive, collaborative, and supportive team environment