Housekeeping Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Heritage Place Ghirardelli Square
Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one-, two- and three-bedroom residences. 

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Heritage Place Ghirardelli Square as our new Housekeeping Manager. Reporting to the Director of Residences, the Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests and colleagues at Fairmont Heritage Place, Ghirardelli Square. Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests. As Housekeeping Manager, you will work in conjunction with Housekeeping, Engineering, and Residence Services team to turn moments into special memories.

Key Responsibilities

• Consistently offer professional, friendly, and engaging service
• Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed
• Actively engaging on the floor, closely supervising operations
• Maintaining all residences and public areas, plus Heart of the House ensuring that the highest standards of cleanliness are met
• Assist in recruitment, training and learning & development of our housekeeping team.
• Ensure tools and equipment are in good working order
• Regularly conduct monthly linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in department
• Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs and monthly department meetings.
• Create and distribute schedules on a weekly basis, while complying with the CBA
• Track attendance and manage timekeeping daily
• Oversee payroll management and ensure timelines are followed for payroll processing
• Conduct monthly departmental meetings and ensure execution of Annual MIPP Training program.
• Conduct all union-related biddings throughout calendar year as required by CBA
• Ownership of regular inspections and Standards Audits of storage areas, guestrooms and public spaces.
• Manage Deep Cleaning/Preventative Maintenance Program
• Manage Lost & Found Program
• Oversee team shift checklists to ensure task completion
• Ensure compliance with all SOPs
• Follow all safety policies and maintain accurate SDS binders
• Follow departmental policies and procedures
• Other duties as assigned

Qualifications

Qualifications

• Previous leadership experience in a hospitality setting required
• Experience in residential management and housekeeping preferred
• University/ College degree in a related discipline preferred
• Computer literacy in Microsoft office required
• Excellent written and oral communication skill
• Highly responsible and reliable
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on owner and guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent verbal communication that requires speaking, hearing
• Frequent written communication that requires typing, reading, writing
• Occasional kneeling, pushing, pulling, lifting 50 lbs and more

What will you bring to this role?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Salary Range: $82,000 - $98,000 based on experience/qualifications, plus benefits, bonus elgibible

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. Additional benefits include complimentary uniforms and dry cleaning, fitness center access, and special offers throughout Ghirardelli Square. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.