Infrastructure Engineer

Company Description

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries.

Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. 

Job Description

Job Purpose: As an Infrastructure Engineer, you will play a key role in maintaining and enhancing the technology services that support Smiths' global operations. Working across infrastructure, networking and cloud technologies, you will help deliver reliable, secure and modern services for colleagues worldwide while contributing to technology improvement and transformation initiatives.

We are looking for a proactive individual who takes ownership, takes pride in delivering excellent service, and is motivated to identify opportunities to improve the user experience, resolve problems and help colleagues succeed.

Responsibilities:

• Proactively ensure high levels of systems and infrastructure availability
• Troubleshoot end-to-end solutions spanning multiple operating systems, cloud platforms and networking technologies
• Support and administer Microsoft operating systems, Hyper-V, Active Directory, Entra ID, Azure and Azure Local (Azure Stack HCI)
• Install, configure, test and maintain operating systems, application software, backup solutions and system management tools
• Support the management and optimisation of LAN and wireless infrastructure (Cisco / Meraki)
• Diagnose and resolve LAN and wireless networking issues
• Identify opportunities to improve network and wireless performance
• Assist with operational ticket management, incident resolution and service improvements
• Support the implementation and adoption of Smiths BIS standards
• Collaborate with colleagues across infrastructure, cloud, networking and service teams to deliver effective technology solutions

Planning and Decision Making:

• Identify opportunities to enhance infrastructure services, processes and user experience
• Anticipate potential issues and take preventative action where possible
• Prioritise activities and issues effectively within a complex global environment
• Contribute ideas and recommendations that support continuous improvement and operational excellence
• Work collaboratively with internal teams and external partners to resolve problems and shape future technology direction

Impact and Scope: 

• Global scope supporting all Smiths divisions and business functions
• Contribute to the delivery of secure, reliable and high-performing technology services used by colleagues worldwide
• Support infrastructure services that enable business operations, productivity and growth across the organisation

Key Internal and External Relationships: 

• Demonstrate and promote Smiths Core Values: Customer Focus, Ownership, Integrity, Safety and Respect
• Build strong working relationships with Infrastructure Management, Service Management, Business Partnering and Infrastructure teams
• Collaborate with colleagues across technology functions to deliver reliable and effective services
• Maintain productive relationships with strategic vendors including AT&T and other third-party technology partners

Qualifications

Technical Knowledge, Skills and Abilities:

• Experience supporting Wintel infrastructure, including Windows Server administration, patching and troubleshooting
• Working knowledge of Active Directory services, including Group Policy, DNS, DHCP and identity management
• Experience with Microsoft Entra ID, including authentication, identity lifecycle management and hybrid identity solutions
• Experience or exposure to Azure Local (HCI) environments and their integration with on-premises and cloud infrastructure
• Ability to troubleshoot infrastructure and performance issues within a remote support environment
• Understanding of networking fundamentals; CCNA certification or equivalent practical experience is advantageous
• Knowledge of Cisco LAN, Cisco Wireless, Cisco Prime and Cisco ISE products and services would be beneficial
• Experience with tools such as SolarWinds, BMC Helix, BeyondTrust PRA or Guardicore is desirable
• Ability to collaborate effectively across networking, server, cloud and identity teams
• Knowledge of ITIL methodology; ITIL certification is advantageous
• A willingness to learn new technologies and continually develop technical expertise
• Strong sense of ownership and accountability for delivering high-quality outcomes
• Proactive approach to identifying, investigating and resolving issues
• Excellent communication and collaboration skills, with a customer-focused mindset

Additional Information

We recognise that no candidate is likely to meet every requirement listed. If your experience and skills aligns with the behaviours we’re looking for and many of the skills and responsibilities outlined, we would encourage you to apply.

At Smiths, we value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive and contribute their best work.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

Planning and Decision Making:

• Erroneous decisions or recommendations are not likely to result in failure to achieve major goals and objectives of the organization                                                                                             

Impact and Scope: 

• Geographic scope of the support provided by this role is global.
• Interacts regularly with employees, line managers, Talent Acquisition and HR across the business. 

Key Internal and External Relationships: 

• Employees and Line Managers across Smiths divisions and functions.
• TA, HR colleagues supporting the COEs and Smiths divisions

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)