Intern, Account Management, Commercial

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Account Management team supports Grab's commercial clients by managing account needs, coordinating internal support, and helping clients use Grab's services. We work with clients and teams to maintain account operations, improve service delivery, and identify opportunities for account growth.

Get to Know the Role

We're looking for an enthusiastic and organized Intern to join our team. As an Account Management Intern, you will support commercial account operations in Singapore through client communication, account coordination, data management, and internal service delivery. You will work with Account Managers across teams to maintain accurate account information, support client onboarding, monitor account performance, and identify opportunities for account growth.

This internship runs from January to

The Critical Tasks You Will Perform

• You will support Account Managers with client communications, routine enquiries, account reviews, and escalation of complex matters.
• You will prepare and maintain account documentation, proposals, presentations, reports, and client-interaction summaries.
• You will maintain accurate and up-to-date client information in the CRM system and other relevant databases.
• You will coordinate with other teams to support client onboarding, account transitions, and timely service delivery.
• You will monitor account activities and performance, identify issues or opportunities, and provide clear updates to the account management team.
• You will support account growth projects and complete administrative tasks such as scheduling, filing, and workflow coordination.

Qualifications

What Essential Skills You Will Need

• Undergraduate in Business or other relevant fields.
• Comfortable in a startup VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment
• Experienced in balancing multiple tasks simultaneously.
• Familiarity with Google Workspace applications (g-Docs, g-Sheets, g-Slides, and g-Drive).
• Have experience with building, nurturing, and maintaining positive client relationships.
• Comfortable with analysing quantitative/qualitative data, and approach challenges logically.
• Experience maintaining an organised and up-to-date data accuracy in all deliverables.
• Be a collaborative team player within a cross-functional environment.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique