IT LIMS Support Technician (Crystal Reports)

Company Description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Job Description

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: G6 technology) providing technical support expertise: 

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems. 

• Provide 2nd & 3rd level application support for the application. 

Qualifications

• Graduate Level of studies and/or Post-Secondary Education  in Computer Science, Engineering or related subject  

• Minimum of 1 - 2 years similar working experience 

Required: 

• Crystal Reports (versions 9.0 and later) maintenance / bug fixing experience  

• Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL) 

• Relevant experience of SQL development including ability to write and tune sql code for optimized performance  

• Ability to analyze complex data and translate it into meaningful reports.  

• Experience in application support tasks and related support tools (e.g. Service Now) 

Ideally:

• Knowledge of LIMS  

• Understanding of laboratory workflows and data management processes. 

• Experience with GIT projects’ repository 

• Experience with Azure and application deployment 

• Good understanding of the Application Lifecycle Management 

• Used to work in an international environment 

Additional Information

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams 

• Organized and structured 

• Team worker  

• Analytic and problem solving oriented 

• Focused on delivering 

• Able to work under pressure and respect deadlines. 

• Good level of English (verbal and written)