IT Support

Purpose of the Role: To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.

Key Responsibilities:

• Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
• Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
• Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
• Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
• Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
• Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
• Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
• Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
• Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
• Supports new technologies, data center performance and reliability.
• Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
• Investigates business requirements and proposes subsequent solutions.
• Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.

Minimum Required Qualification:

• National diploma in Information Technology or equivalent experience
• 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
• Familiarity with ITIL processes and best practices.

Advantageous:

• A+, N+, Active Directory
• WMS experience 
• Microsoft Infrastructure
• Google Suite

Skills, Knowledge & Abilities:

• Excellent verbal and written communication skills
• Excellent Interpersonal skills
• Problem-solving skills
• Analytical thinking
• Pressure resilience
• Results orientation
• Creative thinking
• Teamwork

• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
• Naspers Tech Community& Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).