Key Account Manager (Airline Sales) - Delhi

Job Description

Ready to take your airline sales career to the next level?

At Etihad Airways, we’re looking for a commercially driven and relationship-focused Key Account Manager to join our sales team in Delhi.

As we continue to expand our global network and deliver on our ambitious Journey 2030 growth strategy, we’re looking for talented sales professionals who can help strengthen our presence, develop valuable commercial partnerships, and drive revenue growth in one of our important markets.

This is an opportunity for someone who thrives on building relationships, identifying new business opportunities, and turning commercial potential into measurable results.

You’ll take ownership of a portfolio of key accounts, working closely with travel trade and commercial partners to grow Etihad’s market share, strengthen customer loyalty, and deliver against ambitious sales targets.

We’re looking for someone who brings energy, commercial curiosity, strong relationship-building skills, and the confidence to represent Etihad in a competitive and evolving market.

What you’ll do

As a Key Account Manager, you’ll play an important role in driving Etihad’s commercial performance across your assigned portfolio, developing existing partnerships while actively identifying opportunities to grow our business.

You’ll build trusted relationships with customers, understand their commercial needs, and develop tailored sales approaches that deliver value for both our partners and Etihad.

Using sales performance data, market intelligence, and customer insights, you’ll identify opportunities, influence commercial decisions, and take ownership of delivering results.

You’ll also:

• Develop and execute account plans and sales strategies to achieve revenue targets and grow market share.
• Build, manage, and strengthen relationships with key travel trade partners, corporate accounts, and prospective customers.
• Identify and convert new business opportunities while maximizing revenue from existing accounts.
• Position yourself as a trusted commercial partner, understanding customer needs and delivering solutions that create long-term value.
• Monitor market trends, competitor activity, and customer performance to identify opportunities and inform sales strategies.
• Promote Etihad’s expanding network, products, services, and commercial initiatives to customers and partners.
• Negotiate and manage commercial agreements in line with Etihad’s policies and business objectives.
• Use sales data, CRM tools, and commercial insights to track performance, manage opportunities, and improve results.
• Collaborate with colleagues across Sales, Revenue Management, and the wider Etihad organization to support commercial objectives.
• Represent Etihad professionally at customer meetings, industry events, and other commercial engagements.

Qualifications

What we’re looking for

We’re looking for an experienced sales professional who combines strong commercial instincts with the energy, initiative, and determination to deliver results.

You’ll ideally bring:

• A bachelor’s degree and at least 4 years of relevant experience in sales, account management, business development, or a related commercial role.
• A proven track record of achieving sales targets, growing revenue, and developing successful customer relationships.
• Strong commercial awareness and the ability to identify, develop, and convert business opportunities.
• Excellent communication, negotiation, and relationship management skills, with the confidence to engage and influence a range of stakeholders.
• An analytical mindset, with the ability to interpret sales performance, market intelligence, and customer data to support decisions.
• Experience managing multiple accounts, commercial priorities, and stakeholder relationships.
• A proactive, results-oriented approach, with the motivation to take ownership and consistently deliver against objectives.
• The ability to work effectively within a large, international organization and collaborate across different teams and functions.

Previous experience in airline passenger sales is strongly preferred, particularly within travel trade sales, key account management, or airline business development. Candidates with an established network of travel industry relationships and a proven track record of delivering revenue growth in the Indian market will be particularly attractive.

We will also consider high-performing sales professionals from other industries who demonstrate exceptional commercial ability, strong relationship management skills, and the drive to succeed in the aviation sector.

Additional Information

Recruitment Process

The recruitment process for this position will involve the following steps:

1. Applications will be reviewed by a human-member of our Recruitment Team
2. Shortlisted applicants will be invited to complete an AI-lead video interview via our third-party platform. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses. Whilst AI is utilized as part of the process, all responses will be reviewed by a human member of our recruitment team
3. After a review of completed AI interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager. This interview will involve the completion and presentation of a relevant business case.
4. Finalists may be invited to a follow-up interview with additional members of the hiring team. 
5. All candidates will be notified as to the status of their application as soon as is possible.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.