Kids Club Assistant Manager - Raffles the Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

• Operational Leadership: Assist in overseeing daily club functions, including facility maintenance, equipment sanitation, and ensuring all areas remain orderly and safe.
• Team Management: Supervise Kids Club Attendants, conducting regular training sessions to enhance skills and ensuring strict adherence to child protection and luxury service standards.
• Program Development: Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities that align with the Red Sea's unique environment.
• Guest Engagement: Personally welcome families, addressing inquiries and concerns with professional discretion, and managing special requests to ensure a seamless family experience.
• Safety & Compliance: Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incident reports, and emergency contacts.
• Administrative Support: Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.

Qualifications

Requirements & Qualifications

• Education: A degree or certification in Early Childhood Education, Recreation Management, or a related field.
• Experience: Minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role. Pre-opening experience is often a high-priority requirement for new Red Sea developments.
• Certifications: Current CPR and First Aid certifications are mandatory.
• Personal Attributes: Impeccable grooming, an anticipatory service approach, and fluency in English (additional languages like Arabic or Russian are highly valued).

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.