Lobby Lounge Manager

Company Description

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Job Description

To oversee the daily operations of Macaron, the hotel's lobby lounge, ensuring exceptional guest experiences, efficient operations, high service standards, and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.

Key Responsibilities

• Manage the daily operations of Macaron, ensuring smooth and efficient service.

• Deliver personalised guest experiences in line with Sofitel's luxury service standards.

• Lead, coach, and develop the team to maintain high levels of service and product knowledge.

• Ensure consistent quality of food, beverages, presentation, and service delivery.

• Monitor outlet revenue, costs, inventory, and profitability.

• Maintain appropriate staffing levels, duty rosters, and team productivity.

• Handle guest feedback and complaints professionally, ensuring timely resolution.

• Ensure compliance with food safety, hygiene, health, and safety requirements.

• Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.

• Conduct regular briefings, training sessions, and performance reviews.

• Drive upselling initiatives and identify opportunities to increase revenue.

• Maintain the outlet's ambience, cleanliness, and presentation in line with luxury hospitality expectations.

• Support hotel promotions, seasonal offerings, and special events to enhance guest engagement.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.

• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.

• Strong knowledge of food and beverage service, lounge operations, and guest relations.

• Excellent leadership, communication, interpersonal, and problem-solving skills.

• Good understanding of outlet budgeting, cost control, inventory management, and revenue generation.

• Proficiency in Microsoft Office and familiarity with restaurant POS systems.

• Ability to work flexible shifts, including weekends and public holidays.

Additional Information

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS