Manager, Process & Automation
Job Description
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.
Major responsibilities
Design ,maintain and own SOPs across Longtail post graduation vendors
Build and manage vendor handover and quality gates (Incubation → Growth)
Design AI and tool-based workflows for vendor management and zombie recovery
Translate commercial and analytics strategy into executable workflows
Eliminate manual work and reduce cost-to-serve
Ensure process consistency across 16 markets and hubs
Build governance framework (controls, escalation matrices, audit loops)
Success metrics
Reduction in manual work and handling time
Process adoption and compliance
Improvement in vendor experience and activation speed
Cost-to-serve improvements
% automation of key workflows
Qualifications
5–8+ years in operations excellence, process design or automation
Experience working with CRM, ticketing systems and AI workflows
Strong execution and problem-solving mindset
Experience building automation using CRM workflows,, AI copilots, or internal scripting
Comfort working with data teams to build automation triggers
Interested in this job?
Apply now through the company's official website
Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Mid Senior Level years
- Location Kuala Lumpur, Malaysia
- Posted 4 months ago
