Memphis, Tennessee, US - Strong Communicators Needed for Airbnb Luxe Home Consultant Project

Company Description

Join our program supporting Airbnb’s Luxe program in Memphis, Tennessee, and help uphold the exceptional quality and hospitality standards expected of the luxury homes in Airbnb’s Luxe offering.

As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process.

Home consultations typically take approximately 2 hours to complete, with some variation depending on property size.

Please note: This project operates on an as-needed basis. Assignment volume may fluctuate throughout the program and is not guaranteed. Some weeks may have higher activity levels, while others may be lighter, depending on operational demand and market needs.

Job Description

What You’ll Do

• Conduct in-person home consultations and property evaluations.
• Capture high-quality photos and document property conditions.
• Complete structured assessment reports based on your independent expert evaluation of properties, using provided guidelines and templates.
• Maintain professional and responsive communication with Hosts.
• Coordinate scheduling and availability through MediaBox and email.
• Ensure timely and accurate submission of reports following each consultation.

Compensation Structure

This opportunity offers compensation on a per-assignment basis. Candidates are asked to propose their base rate for reviewing a one-bedroom home and submitting the corresponding assessment report.

Average base rates in this region generally range from $75–$90 USD for a one-bedroom property.

An additional $5 USD per bedroom will be added for each bedroom beyond the first, up to a maximum of eight bedrooms.

1. Base Compensation

Your proposed rate for a one-bedroom home will serve as your base rate. Compensation will increase by $5 for each additional bedroom.

Examples:

• 1 bedroom: Your proposed base rate
• 2 bedrooms: Base rate + $5
• 3 bedrooms: Base rate + $10
• 4 bedrooms: Base rate + $15
• 5 bedrooms: Base rate + $20
• 6 bedrooms: Base rate + $25
• 7 bedrooms: Base rate + $30
• 8 bedrooms or more: Base rate + $35

Homes with more than eight bedrooms will be compensated at the eight-bedroom rate.

2. Travel Compensation

In addition to the consultation fee, consultants will receive travel compensation for each day they conduct a property assessment. The travel compensation rate will be based on the consultant’s distance from the assessment location.

Further details regarding travel compensation, including applicable requirements and procedures, will be shared with candidates before offers are extended.

Qualifications

Who You Are

• Relevant experience: A background in hospitality, customer service, interior design, real estate, or a related field is preferred but not required.
• Flexible availability: You have a flexible schedule and can accommodate assignments as needed.
• Reliable transportation: You have dependable transportation and are willing to travel to assigned locations.
• Required equipment: You own a phone or tablet capable of completing reports and uploading photos.
• Communication skills: You have excellent written and verbal communication skills.
• Attention to detail: You are thorough, accurate, and detail-oriented.
• English proficiency: You are proficient in written and spoken English.
• Technical proficiency: You are comfortable using technology and can complete reports with a stable internet connection.
• Location: You live within a one-hour driving distance of the job location for which you are applying.