Ocean Export Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Key Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Ensure documents are timely sent and shipping notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer services standards.
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• University graduate, preferably with minimum 1 year in freight forwarding business.
• Good communication in English and Vietnamese
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• typing skills and computer literacy

Reporting Structure

• Ocean Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offer excellent benefits

• Paid Vacation, Holiday
• Group Medical & Life & Accident Insurance
• Training and Personnel Development Program
• 14 days of annual leave per year

Work Location: 11th - 12th Floor, Lancaster Luminaire Building, 1152 Lang Road, Lang Ward, Hanoi, Vietnam

All your information will be kept confidential according to EEO guidelines.