Operations Manager - Better Connect (Mental Health, AOD & Suicide Prevention program)

Job Description

• Senior leadership opportunity with Queensland-wide impact 
• Full-time ongoing position, offering flexible working conditions
• Based in Sunshine Coast, Rockhampton or Hervey Bay with QLD travel required  
• Competitive salary + Super + Salary Packaging benefits of up to $18,550p.a.    

About the program
Each is proud to be the Lead Agency of the Better Connect program, a Mental Health, Alcohol and Other Drugs, and Suicide Prevention service, an initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast). 

Your role, your impact
As Operations Manager, you will play a pivotal role in overseeing the provision of services at our hubs and managing the collaborative care journey within the service. You will lead the seamless integration of referral systems from Head to Health, ensuring compliance with contract, model, and fidelity requirements across all service streams. Your leadership will be instrumental in maintaining high standards of service quality, fostering an integrated approach to care, and driving operational excellence within the consortium.

Key Deliverables:

• Provide ultimate oversight and leadership for each hub, ensuring consistent practices and integrated service structures
• Work closely with managers to foster a cohesive approach to service delivery and innovation
• Oversee governance structures, manage budgets, and ensure financial sustainability
• Provide regular, accurate reporting to inform strategic decision-making and showcase program impact
• Support the professional growth and development of staff, fostering a culture of continuous improvement
• Actively engage in co-design processes to foster collaboration and innovation, gathering stakeholder input to develop effective solutions

About you
You’re a dynamic leader with a Bachelor’s degree in health management, business, or a related field, complemented by at least five years of experience in mental health or alcohol and other drugs leadership roles. Your background includes successfully managing multiple locations and teams, demonstrating strong leadership and support capabilities.

You possess deep knowledge of the mental health and AoD sectors, policies, procedures, and regulations, coupled with a commitment to delivering person-centred care that respects diverse backgrounds and life experiences. Your commitment to cultural safety, trauma-informed care, and person-centred approaches underscores your dedication to inclusive, effective service delivery.

Qualifications

• Bachelor’s degree in health management services, business, management, social work, human services, aged care, community services, health, or a related field (highly regarded).

Additional Information

What's in it for you?
At Each you'll be supported to be your best. We provide: 

• Generous Salary Packaging – up to $18,550 + 12% super
• More leave when you need it – 5 weeks annual leave and the option to purchase extra leave 
• Diversity & belonging – We value all backgrounds, abilities and identities and are committed to cultural safety
• Support your wellbeing – Access to Fitness Passport and EAP for you and your family 
• Professional development and leadership growth opportunities
• Supportive and collaborative executive leadership team 

Next steps
To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position. 

Questions? Contact Shane Quinn, Interim Director Better Connect at [email protected]

Applications Close: Sunday 15th November 2026
* Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today! 

Our Commitment to Inclusion at Each 
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people. 

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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