Operations Manager

Job Description

We're looking for a highly organized and detail-oriented Operations Manager to join our team in Damman, United Kingdom. In this pivotal role, you will oversee the day-to-day operations of our organization, ensuring seamless execution of processes, exceptional customer experiences, and optimal team performance. This is a hands-on position that requires a strategic thinker who can balance operational excellence with people leadership while maintaining transparency and fostering a collaborative work environment.

**Daily Operational Management:**

• Oversee daily opening and closing procedures, ensuring all systems and facilities are ready for operation
• Manage staff scheduling, attendance tracking, and shift coordination while handling call-ins, absences, and last-minute adjustments
• Train, supervise, and support team members to maintain high performance standards and professional behavior
• Conduct regular safety and security checks to ensure a secure and compliant work environment
• Handle incident management, including addressing concerns, resolving complaints, and managing emergencies with composure and decisiveness

**Inventory and Vendor Management:**

• Oversee inventory management across all operational areas, ensuring optimal stock levels and minimal wastage
• Coordinate with suppliers for ordering, deliveries, and invoice follow-up to ensure timely replenishment and quality control
• Perform quality checks on received goods and maintain accurate documentation for payment processing
• Manage petty cash and expense logging with meticulous attention to detail

**Administrative and Compliance:**

• Coordinate with external accounting and service providers for bookkeeping, compliance filings, and audit preparation
• Analyze operational metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement
• Develop and implement process improvements to enhance efficiency and reduce operational costs
• Maintain transparent communication with internal teams and external stakeholders regarding operational status and challenges

**Strategic Operations:**

• Identify and mitigate operational risks while ensuring adherence to organizational policies and regulatory requirements
• Lead continuous improvement initiatives and implement best practices across all operational areas
• Prepare detailed reports and presentations on operational performance for senior management
• Foster a supportive and inclusive team culture that encourages collaboration and professional development

Qualifications

**Required Qualifications:**

• Proven experience in operations management within hospitality, retail, entertainment, or similar customer-facing environments
• Strong people management and team leadership skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities with demonstrated attention to detail
• Strong problem-solving skills and a solutions-driven approach to operational challenges
• Proficiency in analyzing data and tracking performance metrics to drive decision-making
• Excellent communication skills in English, both written and verbal
• Demonstrated ability to remain calm under pressure and adapt to changing circumstances
• Willingness to work flexible hours, including weekends, holidays, and peak operational periods
• Onsite presence and availability as required for the role

**Preferred Qualifications:**

• Experience coordinating with government platforms, regulatory bodies, and external service providers
• Financial acumen and experience with budget management and cost control
• Proficiency with point-of-sale (POS) systems and operational management software
• Project management experience and familiarity with process improvement methodologies
• Background in vendor and supplier relationship management
• Experience in risk management and compliance within a regulated environment
• Certification in operations management or related field
• Multilingual capabilities