People & Culture Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The People & Culture Manager is driving the hotel’s people strategy and fostering a positive, engaging, and high-performing workplace culture. The role is responsible for managing day-to-day human resource operations, employee engagement initiatives, talent management, employee relations, and ensuring effective implementation of HR policies and practices in alignment with luxury hospitality standards.

• Act as a point of contact for associates and department leaders on employee-related matters.
• Ensure consistent implementation of HR policies, procedures, and service standards.
• Promote a positive workplace culture aligned with the hotel’s values and brand philosophy.
• Support initiatives that enhance employee experience, engagement, and retention.
• Foster open communication between management and associates.
• Drive employee engagement activities, recognition programs, and welfare initiatives.
• Conduct employee connect sessions and gather feedback for continuous improvement.
• Support initiatives to improve employee satisfaction and retention.
• Ensure accurate maintenance of employee records, HR documentation, and reports.
• Monitor attendance, leave management, and HR administration processes.
• Ensure compliance with company policies, statutory requirements, and labor regulations.
• Support internal and external HR audits.
• Coordinate with payroll and other stakeholders for smooth HR operations.
• Prepare HR reports, dashboards, and workforce analytics for review by the Director of People & Culture.
• Track key HR metrics including turnover, retention, recruitment status, engagement, and training participation.
• Provide insights and recommendations to support people-related decisions.
• Assist in developing action plans based on employee feedback and business requirements.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hotel Management, or a related field.
• Master's degree in HR Management or equivalent is preferred.
• Minimum 6–8 years of experience in Human Resources, preferably within a 5-star hotel or luxury hospitality environment.
• Strong understanding of HR operations, employee relations, talent management, and hospitality culture.

Additional Information

• Good communication and customer contact skills
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times