Practice Manager - Greencross Vets North Lakes

Job Description

Practice Manager (Full-Time) | Greencross Vets North Lakes | Brisbane, QLD

Lead a Great Team. Drive Clinic Success. Make a Real Impact.

Greencross Vets North Lakes is looking for an experienced and passionate Practice Manager to lead our clinic and help shape the future of our team.

This is an exciting opportunity for someone with a strong veterinary background who enjoys supporting people, driving operational excellence, and creating a positive, high-performing clinic culture.

Whether you're an experienced Practice Manager, a Head Veterinary Nurse looking to step into a broader leadership role, or an established veterinary leader ready for your next challenge, we'd love to hear from you.

Why North Lakes?

Just 26km north of Brisbane, North Lakes offers a fantastic blend of lifestyle, convenience, and community.

You'll enjoy:

• A vibrant and welcoming community
• Beautiful walking and cycling paths around Lake Eden
• Excellent cafés and restaurants
• Westfield North Lakes, IKEA, and extensive retail options
• Family-friendly neighbourhoods and quality schools
• Easy access to Brisbane CBD, the Sunshine Coast, and Moreton Bay

It's the perfect place to build a rewarding career while enjoying everything South East Queensland has to offer.

About the Clinic

Greencross North Lakes is a busy and well-established small animal clinic with a loyal client base and strong community connections.

We care primarily for dogs and cats, with the occasional pocket pet, and offer a wide variety of medical, surgical, and preventative healthcare services.

Our team is friendly, supportive, and genuinely enjoys working together. We believe a positive culture, strong communication, and a good sense of humour make all the difference.

You'll be joining a clinic where:

• Teamwork is highly valued
• Patient care always comes first
• Professional development is encouraged
• Ideas and innovation are welcomed
• Work-life balance genuinely matters

This is a fantastic opportunity to lead a passionate team while continuing to contribute to the ongoing success of a thriving clinic.

About the Role

As Practice Manager, you'll play a key leadership role in the day-to-day operation and long-term success of the clinic.

You'll work closely with the Veterinary Director, nursing team, and regional leadership to create an environment where people thrive, clients receive exceptional service, and patients receive outstanding care.

Your responsibilities will include:

• Leading and supporting the nursing and reception teams
• Creating and maintaining a positive, engaged workplace culture
• Managing rostering, workflow, and team coordination
• Supporting recruitment, onboarding, and team development
• Monitoring clinic performance and key business metrics
• Supporting client service excellence and patient care standards
• Managing stock control and inventory processes
• Ensuring clinic compliance and operational standards are maintained
• Working closely with the Vet Director and regional leadership team
• Driving team engagement, retention, and professional development
• Identifying opportunities to improve clinic operations and efficiency
• Providing hands-on nursing or reception support where required 

This role offers the opportunity to have a genuine influence on clinic culture, team engagement, and business performance.

About You

We're looking for someone who:

• Has previous Practice Manager, Head Nurse, or veterinary leadership experience
• Has a strong background working within the veterinary industry
• Holds a Certificate IV in Veterinary Nursing or equivalent qualification (highly regarded)
• Has strong people leadership and coaching skills
• Demonstrates excellent organisational and time-management abilities
• Has experience managing teams, workflows, and clinic operations
• Is a confident communicator who builds strong relationships with clients and colleagues
• Is proactive, solutions-focused, and adaptable
• Has strong business acumen and attention to detail
• Thrives in a fast-paced environment while maintaining a positive attitude

Most importantly, you're someone who enjoys helping teams succeed and creating a workplace where people genuinely enjoy coming to work.

Why Greencross?

At Greencross, we're all about helping our people grow, feel supported, and enjoy coming to work.

When you join us, you'll enjoy:

• Strong leadership support at clinic, regional, and national levels
• Access to CPD, training, and leadership development pathways including LinkedIn Learning, VetWebinars, and the Annual Greencross Clinical & Leadership Conference
• Career growth opportunities across a large national network
• Access to a broad community of veterinary professionals
• Staff discounts including:
  • 50% off Royal Canin products
  • 25% off Petbarn products
  • Veterinary service discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, entertainment, and everyday essentials
• Employee Assistance Program (EAP) and wellbeing support services
• A culture built on respect, teamwork, and collaboration
• A genuine commitment to work-life balance

Apply Today

If you're an experienced veterinary leader looking for the opportunity to lead a fantastic team, drive clinic success, and build a rewarding long-term career, we'd love to hear from you.

Join Greencross North Lakes and help create an environment where great care, great people, and great leadership come together every day. 🐾