Product Operations Lead

ABOUT GETNET

Getnet Platforms is part of Santander Payment Solutions and brings together a set of key platforms within Santander’s global payments technology ecosystem. It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure.

It enables financial institutions, non-bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems.

Proven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet’s global payment capabilities to support client growth through payments.

WHY JOIN OUR TEAM

If you want to shape the future of financial solutions, this is the place!

At Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities.

Our people are our greatest strength. We combine growth opportunities, strong team connections, and a culture that supports your well-being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best.

Here, your impact matters, your growth is supported, and your experience is designed to help you thrive.

WHAT YOU’LL DO

The Product Operations Lead will act as the Portfolio Control Tower for Product Management within Getnet Platforms– Payments Hub. This role is responsible for ensuring strategic alignment, portfolio governance discipline, operational excellence, and financial transparency across the organization.

Operating within Getnet Platforms governance standards, the role will own & reinforce Product Lifecycle Management (PLCM3: product, processes and knowledge) as well as its adherence, optimization of quarterly planning processes, delivery predictability, enable fact-based decision making in prioritization, ensure compliance with tollgates and reporting frameworks.

WHAT WE’RE LOOKING FOR

We are in search of a Product Operations Lead to join our team in TBD, with the following qualifications and background:

Key Responsibilities:

1. Operational excellence & methodology:

• Standardize and reinforce Product Management methodologies and governance processes.
• Ensure backlog hygiene and initiative traceability (e.g., Jira governance).
• Monitor delivery predictability metrics and roadmap adherence.
• Identify bottlenecks, risks, and mitigation actions across domains.
• Ensure compliance with internal tollgates (Sign off / Design Authority / Risk Authority).
• Close process gaps in prioritization, UAT phase methodology, documentation, and system integrations.

1. Cross-Functional Governance & Alignment

• Partner closely with Product Domain Leads, CTO, Finance, Risk & Compliance, CISO, Strategy, and Professional Services.
• Manage interdependencies across initiatives and domains across the organization with stakeholders.
• Establish and maintain a clear RACI model aligned with Product Management governance standards.
• Ensure regulatory-driven initiatives are embedded within planning and portfolio tracking.

1. Portfolio Strategy & Governance

• Own and reinforce the Product Lifecycle Management framework (PLCM3) across Payments Hub.
• Enable structured portfolio prioritization (impact, effort, risk, regulatory constraints).
• Optimize quarterly planning and initiative sequencing across Core and Local domains.
• Facilitate capacity allocation analysis (Growth / Run / Regulatory).
• Contribute in the governance of Core vs Local development alignment to avoid duplication and inefficiencies.
• Ensure set up and compliance with reporting requirements and Product Forums governance as the company matures.

1. Performance and financial transparency:

• Provide cost-per-transaction transparency across products and payment rails.
• Lead volume analytics and transaction tracking across producers and consumers.
• Enable product P&L visibility in partnership with Finance and CTO.
• Contribute in the monitoring of tech debt, development efficiency, and optimization opportunities.
• Facilitate & optimize capacity allocation as per company needs

1. Data Insights and continuous improvement:

• Develop standardized portfolio dashboards and executive reporting.
• Facilitate forecasting and planning predictability across product domains.
• Track & support in optimizing customer adoption lifecycle phases (delivery → UAT → go-live) together with key stakeholders.
• Support launch readiness and go-to-market governance.
• Drive automation, scalability, and reporting alignment initiatives as the organization matures.
• Support Product Domain Leads with fact-based investment trade-offs aligned with market benchmarks.

Requirements:

1. Desirable prior experience in Product Operations, Portfolio Management, or Operational role within fintech, payments, or regulated environments.
2. Strong understanding of Product Lifecycle Management and governance frameworks.
3. Experience scaling processes in complex, matrix organizations.
4. Proven experience in curating, analysing and surfacing data that support/ facilitate strategic decisions making on performance metrics, feature usage, customer feedback, and operational KPIs amongst others.
5. Experience operating within regulated financial services environments.
6. Strong analytical, problem-solving, and stakeholder management skills.
7. Ability to influence senior stakeholders across the organization (Product, Engineering, Finance, and Risk).
8. Adaptability and continuous learning: willingness to learn new technologies, adapt to changing priorities, and navigate ambiguity.

Nice to Have:

1. Familiarity with Agile development methodologies, such as Scrum and ceremonies.
2. Experience in fintech, payments industry and/or complex global organizations.
3. Knowledge of multi-rail payments processing environments.
4. Familiarity with regulatory and compliance frameworks in financial services.
5. Advanced data analytics capabilities (SQL, BI tools, dashboarding).

Other relevant information: ideal if they are Spanish and English advanced in fluency (if not native).

Getnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

OUR OFFER AND BENEFITS

By joining our team, you will enjoy multiple benefits, such as:

• We care for your well-being, so you will have health insurance, life insurance, dental insurance, annual health care, and access to Wellhub.
• We promote flexibility with a hybrid and collaborative model; the selected candidate must be ready to work 60% on-site.
• We aim to boost your growth with access to self-development programs.
• We aim to make your workdays more accessible, so you will have transportation allowance and meal voucher/food voucher.
• Getnet Platforms is part of Santander Group, one of the world’s leading financial groups, with a presence in more than 22 countries.

IT STARTS HERE. TAKE YOUR NEXT PROFESSIONAL STEP

If you’re interested and meet the requirements, apply now or share this opportunity with someone who might be looking for it.