Provider Lead (FT/Hybrd)

Company Description

Cogent Thinking is a leader in delivering best practice injury prevention, 24/7 incident response and care coordination services that are tailored to each of our customers. This is a fantastic opportunity for someone seeking to work within a dynamic and growing organisation with a terrific teamwork environment where client focus, team spirit and respect are key features.

Job Description

Join our team as a Provider Lead and play a key role in building, supporting and optimising our healthcare provider network. This role is ideal for a relationship-focused professional who enjoys stakeholder engagement, account management, problem-solving, and driving continuous improvement.

Key Responsibilities

• Lead the onboarding, maintenance, and optimisation of the provider network.
• Develop and manage relationships with key providers and stakeholders.
• Conduct provider performance reviews and identify improvement opportunities.
• Provide training and support on products, services, and digital platforms.
• Manage provider and customer escalations and ensure timely resolution.
• Maintain provider records, reports, and network data.
• Gather feedback from providers and customers to enhance service delivery.
• Support provider strategy initiatives and continuous improvement projects.

Qualifications

• Tertiary qualification within health, or related discipline is preferred
• Strong stakeholder management skills, with demonstrated ability to build and sustain collaborative relationships to support service delivery and business outcome
• Knowledge of Cogent products and services preferred
• Competent in the use of Microsoft Office suite and working knowledge of CRM software
• Highly organised and outcome focused
• Excellent communication, presentation, and stakeholder management skills
• Strategic thinker with a proactive and results-oriented approach to problem-solving

Additional Information

Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to www.medhealth.com.au for further details.

The benefits we offer:

• Employee initiatives for health insurance, fitness and travel perks
• Exclusive employment discount program
• Health, Wellness & Financial wellbeing
• Hybrid working arrangements
• Novated leasing and specified salary sacrificing 
• Paid parental leave (criteria applies)
• Purchased leave
• Hybrid working arrangements
• Close to public transport

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

A full position description is available upon request from HR on [email protected]

** We will not be able to support international applicants for this role. 

#Cogent Thinking

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.