QA Manager, Audit and Inspection Managment

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide.

Were a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life.

The Future Forward organization is Intuitive’s advanced concepts group. We explore emerging technologies, prototype next-generation solutions, and build software experiences that shape the future of robotic-assisted surgery.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Position Summary

The Quality Assurance Manager, Audits & Inspections is responsible for the planning, execution, management, and continuous improvement of the company’s GxP audit and regulatory inspection readiness programs supporting late-stage pharmaceutical development.

The role provides hands-on leadership for internal, external, vendor, and study-related audits and establishes a sustainable inspection-readiness program as the organization progresses through Phase 3 clinical development toward regulatory submission, pre-approval inspection, and commercialization readiness.

Working under the direction of the Head of Quality Assurance, the Manager partners with Clinical Operations, CMC, Regulatory Affairs, Pharmacovigilance, Nonclinical, and other functional teams to identify compliance risks, assess inspection readiness, manage audit observations and corrective actions, and ensure the organization and its critical service providers remain prepared for regulatory inspection.

This is a hands-on individual-contributor role requiring demonstrated experience conducting GxP audits and supporting FDA and/or other health-authority inspections.

Key Responsibilities

Audit Program Management

• Develop and maintain a risk-based annual and multi-year GxP audit program covering internal functions, clinical studies, CROs, CDMOs, laboratories, pharmacovigilance providers, and other critical GxP vendors.
• Plan, schedule, conduct, document, and close GxP audits in accordance with approved procedures and applicable regulatory requirements.
• Develop audit plans, agendas, checklists, reports, observations, and follow-up documentation.
• Evaluate audit observations for regulatory significance, systemic risk, and potential impact on product quality, subject protection, data integrity, and regulatory submissions.
• Track audit findings, commitments, CAPAs, and effectiveness activities through closure.
• Perform audit trending and provide periodic reporting of significant findings and emerging compliance risks to QA leadership.

Regulatory Inspection Readiness

• Develop and maintain the company’s inspection-readiness program for FDA and other applicable health authorities.
• Support readiness for BIMO, GCP, GMP, GLP, GVP and, as applicable, Pre-Approval Inspections (PAI).
• Conduct inspection-readiness assessments, mock inspections, document reviews, interview preparation, and functional readiness exercises.
• Identify potential inspection vulnerabilities and coordinate remediation activities with responsible functional owners.
• Maintain inspection-readiness tools, procedures, playbooks, request-management processes, and supporting documentation.
• Support development and maintenance of inspection war-room, document-request, response-review, escalation, and communication processes.

Regulatory Inspection Management

• Support the Head of Quality Assurance in coordinating and managing regulatory inspections.
• Facilitate inspection logistics, document requests, SME preparation, inspection-room activities, and real-time issue escalation.
• Review proposed responses and supporting evidence for accuracy, completeness, consistency, and regulatory defensibility.
• Support evaluation and response to inspection observations, including FDA Form 483 observations and comparable health-authority findings.
• Track post-inspection commitments and associated CAPAs through completion and effectiveness verification.

Vendor and Partner Quality Oversight

• Conduct qualification, routine, for-cause, and risk-based audits of CROs, CDMOs, laboratories, and other GxP service providers.
• Evaluate vendor audit findings in the context of sponsor oversight responsibilities and program risk.
• Partner with functional owners to establish appropriate remediation and escalation plans.
• Support vendor qualification and ongoing performance monitoring based on audit results, quality events, compliance history, and risk.

Compliance Risk & CAPA

• Identify emerging or systemic compliance risks through audit findings, inspection trends, quality events, and other quality intelligence.
• Support or lead root-cause investigations associated with significant audit and inspection findings.
• Review CAPAs for adequacy, proportionality, sustainability, and regulatory defensibility.
• Perform or coordinate CAPA effectiveness verification associated with audit and inspection observations.
• Escalate significant compliance risks promptly to the Head of Quality Assurance.

Cross-Functional Quality Partnership

• Serve as a hands-on QA resource to functional teams preparing for audits and regulatory inspections.
• Provide training and coaching to employees and SMEs regarding inspector interactions, documentation practices, inspection conduct, and response expectations.
• Collaborate with QMS and GxP QA program functions to translate audit and inspection findings into sustainable improvements to the Quality Management System.
• Maintain appropriate independence and objectivity when conducting audits and evaluating compliance.
• Promptly escalate requests requiring significant regulatory interpretation, acceptance of material compliance risk, or final compliance disposition to the Head of Quality Assurance before communicating a final QA position.

Qualifications

Required Qualifications 

• Bachelor’s degree in life sciences, pharmacy, chemistry, engineering, or another relevant discipline.
• Minimum of 7 years of progressive pharmaceutical, biotechnology, or regulated life-sciences Quality Assurance experience.
• Demonstrated hands-on experience planning, conducting, documenting, and closing GxP audits.
• Experience conducting audits of CROs, CDMOs, laboratories, clinical sites, or other regulated service providers.
• Demonstrated experience supporting FDA or other health-authority regulatory inspections.
• Strong working knowledge of applicable FDA regulations, ICH guidance, and GxP requirements.
• Experience with audit observations, investigations, CAPA development, remediation, and effectiveness verification.
• Strong technical writing skills and ability to produce clear, evidence-based audit reports and compliance assessments.
• Ability to independently evaluate complex compliance issues and appropriately escalate significant risks.

Preferred Qualifications

• Experience supporting Phase 3 and late-stage pharmaceutical development.
• Experience preparing for or supporting FDA BIMO and/or Pre-Approval Inspections (PAI).
• Cross-functional auditing experience spanning GCP, GMP, GLP, and/or GVP.
• Experience with clinical-stage organizations operating through outsourced CRO/CDMO models.
• Experience developing or implementing formal inspection-readiness programs.
• Lead Auditor certification, ASQ certification, RQAP, or comparable professional credential is desirable but not required.

Key Competencies

The successful candidate should demonstrate strong auditor judgment and independence, exceptional attention to detail, regulatory and compliance acumen, concise technical writing, effective interviewing skills, and the ability to distinguish between isolated procedural deficiencies and systemic compliance risk. The individual must be comfortable challenging conclusions when warranted while maintaining productive working relationships with operational teams.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.