Job Description
Company Description
Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.
Job Description
- Welcome and assist guests, building strong relationships.
- Manage check-in/out, payments, and guest details accurately.
- Promote hotel facilities, actively upselling to maximize occupancy and revenue.
- Safeguard guest property with proper documentation.
- Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
- Work collaboratively with all departments for smooth operations.
Qualifications
- Exceptional communication skills: written, verbal, and non-verbal.
- Highly organized with strong attention to detail and ability to take initiative.
- Previous experience in Reservations is an advantage.
- Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
- Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.
Additional Information
Benefits:
- Opportunities for further development and worldwide career progression
- Staff & Friends/Family rates at Accor hotels worldwide
- Diverse and inclusive work culture
- EAP Services + Flexible Rosters + Time in Lieu
- Supportive & Inclusive Leadership + Collaborative & Respectful Management
- Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Part Time
- Work Arrangement On-site
- Experience Entry Level years
- Location Auckland, Auckland, New Zealand
- Posted 20 days ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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