Reservation Agent

Company Description

Are you an extraordinary talent? Then join us at ibis London Blackfriars!

We are looking for a Reservations Agent to join the team.

ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Paul's Cathedral.

Job Description

• Monday to Friday, 8am to 4:18pm;
• Occasional Team member shifts from 7am to 3:18pm
• Hourly rate: £14.80, 169hr monthly
• The candidate must consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face;
• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained;
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day;
• Offer and explain “ALL” Loyalty Programme to customers;
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action;
• Handles and resolve all customers complaints in an efficient manner.

Qualifications

Your experience and skills include:

• Experience in a similar role ideally within a Hotel environment;
• A positive attitude and ability to work well within a team;
• A commitment to delivering high levels of guest service;
• A smart and professional appearance;
• Positive attitude and a passion for hospitality;
• Fluent in English - spoken & written;
• Opera Cloud PMS expertise
• Guest focused personality is essential!

Additional Information

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service; 

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.