Reservation Agent Daily Worker

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

To handle room reservations efficiently and accurately, ensuring all reservation requests are processed according to hotel standards and procedures. The Reservation Agent – Daily Worker supports the Reservations and Front Office teams in providing excellent guest service, maximizing room occupancy, and maintaining accurate reservation records.

Qualifications

• Minimum Diploma in Hospitality Management, Tourism, or a related field is preferred.

• Fresh graduates are welcome to apply; previous experience in hotel reservations or Front Office is an advantage.

• Good command of English and Bahasa Indonesia, both written and spoken.

• Basic computer skills, especially Microsoft Office; knowledge of hotel reservation systems or PMS is an advantage.

• Excellent communication skills and telephone etiquette.

• Detail-oriented, accurate, and well-organized in handling reservation data.

• Customer-service oriented with a friendly and professional attitude.

• Able to work under pressure, multitask, and work effectively in a team.

• Willing to work flexible shifts, including weekends and public holidays.

• Available to work as a Daily Worker (DW), based on hotel operational requirements.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.