Job Description
Company Description
Join a hotel that is a member of the Accor, network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartists, and let your heart guide you in this world where life beats faster.
Job Description
Responsible for overseeing the day-to-day operations of the Reservations department, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.
Be Knowledgeable about the hotel's basic information, have a comprehensive understanding of all hotel products, facilities and the various services offered throughout the hotel, whether it be about guestrooms, food and beverage outlets or concessionaires. This information should be kept up to date to include any and all promotions.
Develop or conduct staff training programs for team members, focusing on their development needs, providing them with new skills to the needs of the business.
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure information provided to guest is accurate and individualized
Perform other reasonable duties assigned by the Management.
Qualifications
Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services.
Well-presented and professionally groomed at all times.
Strong leadership, interpersonal and training skills.
Good communication and customer contact skills.
Service oriented with an eye for details.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Entry Level years
- Location Manila, NCR, Philippines
- Posted 21 days ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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