Reservations Agent

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We are seeking a highly organized, detail-oriented, and customer-focused Reservations Agent to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the vital link between our guests and our property, delivering exceptional service while managing reservations with precision and professionalism. If you're an enthusiastic individual with strong communication skills and a passion for hospitality, we'd love to hear from you!

• Consistently deliver professional, engaging, and friendly service to all guests and clients across multiple communication channels
• Process room reservations efficiently and accurately for leisure, group, tour, and FIT (Free Independent Traveler) segments as assigned
• Manage internal and external communications via email and telephone while monitoring reservations voicemail regularly
• Produce and execute daily reports for assigned segments, auditing reservations and updating records as needed to ensure accuracy
• Collaborate closely with Sales, Front Office, and Accounting teams to ensure all client expectations are met and exceeded
• Handle multiple priorities simultaneously while maintaining attention to detail and organizational excellence
• Assist with duties across various reservations segments when required to support team objectives
• Perform additional duties as assigned to support operational needs

Qualifications

**Required Skills & Experience:**

• Strong verbal and written communication skills with the ability to interact professionally with diverse clientele
• Proven analytical and organizational abilities to manage multiple priorities effectively
• Proficient computer skills with working knowledge of Microsoft Word and Excel
• Excellent customer service orientation with demonstrated empathy and problem-solving capabilities
• Ability to sit for extended periods and work flexible shifts, including split shifts and varied days off as needed
• Strong attention to detail and commitment to accuracy in all reservations and administrative tasks
• Resilience and adaptability in a fast-paced hospitality environment

**Preferred Qualifications:**

• Previous reservations, sales, or hospitality industry experience
• Familiarity with Opera Property Manager System (PMS) or Central Reservations System (CRS)
• Knowledge of reservations and revenue management principles
• Multilingual capabilities (Arabic and English preferred for the UAE market)
• Experience working in a hotel or resort environment