Revenues Support Consultant (Council Tax and NDR)

Company Description

Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change.

Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

As a Revenues Support Consultant in our Government team, you’ll be helping our clients resolve their software issues and enquiries.  Building relationships with clients and delivering a first class customer experience.

It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams.  Using your experience to improve our software and drive customer satisfaction.

Ideally you will have a background in Revenues, looking for a new role, that will maximise your existing skills.  We are particularly looking for strong Business Rates knowledge and/or Revs and Bens Systems Administrators.

In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it.  We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.

To work as part of the NEC Support Team, resolving application issues raised on the application solutions and related software components.  To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.

To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.

Qualifications

MAIN RESPONSIBILITIES:

• Provide technical assistance, application support, usage advice and guidance to NEC customers
• Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
• Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

DESIREABLE SKILLS:

ITIL v4 Foundation certificate

Understand principles of software development within an ISO 9001 accredited environment

SQL Knowledge

Qualifications

ESSENTIAL SKILLS:

Extensive knowledge of Revenues and Benefits software

Good knowledge of Business Rates/Council Tax, and/or System Administration

Ability to recognise and prioritise urgent calls

Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required

Experience of working for/with the Public Sector Good customer relationship skills

Additional Information

Employees of Northgate Public Services are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at additional  cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance over
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs such as cycle to work scheme
• The role offers a competitive salary

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the EU.  Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks.  Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
• Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.