Room Attendant

Company Description

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experinces. 

Sofitel Wellington, Where Life Lives.

Job Description

Sofitel Wellington invites you to elevate your career as our Room Attendant, where luxury meets impeccable service.

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
 

Primary Responsibilities

• Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards
• Carry out scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry
• Assist with turn down service and support the team with bed making, extra beds, rollaway beds, cots, and accessible room equipment
• Maintain immaculate presentation, hygiene, and cleanliness across all areas of the hotel
• Respond professionally to guest requests, escalating where required, with warmth and discretion
• Use, store, and handle cleaning chemicals safely and economically in line with health and safety guidelines
• Operate and maintain housekeeping equipment with care, ensuring trolleys and storerooms are neat and fully functional
• Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting as required
• Report maintenance issues, defective equipment, or safety concerns promptly to the supervisor
• Adhere to security, key control, and guest confidentiality procedures at all times

This role is Part Time (Minimum 8 hours per week) - Must hold full NZ working rights.

Qualifications

• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations

Additional Information

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts ongoing reward and recognition incentives and awards
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn Your Way - Support your career development with access to Accor’s training platforms!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - Including discounted Food & Beverage + Accommodation Worldwide!
• Accor's Refer-a-Friend bonus
• Accor paid parental leave

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.