Room Attendant

Company Description

Success doesn’t just happen, it’s planned, are you engaging and charming? Do you enjoy enabling and building relationships?? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!︈︈︌︇︀︂︆︄​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

Job Description

GENERAL RESPONSIBILITIES

• Comply with the work schedule, labor regulations, disciplinary rules, and standards of conduct established by labor legislation, the Company's Internal Regulations, and all lawful instructions issued by the direct supervisor.
• Perform the duties set out in the job description and carry out assigned tasks in accordance with the performance standards applicable to the position.
• Observe all general and position-specific Occupational Health and Safety (OHS) regulations, as well as Fire Safety procedures, particularly those identified as mandatory following the workplace risk assessment.
• Demonstrate integrity, responsibility, teamwork, mutual respect, and professional cooperation at all times.
• Maintain professional and respectful behavior and communication in interactions with colleagues and supervisors, and refrain from making statements that could damage the Company's reputation or that of its representatives.
• Maintain the confidentiality of all operations, activities, and work performed throughout the duration of the employment contract and not disclose any information regarding the Company's activities to third parties.
• Maintain the confidentiality of salary and compensation information throughout the duration of the employment contract.

SPECIFIC RESPONSIBILITIES

• Collect the daily work schedule and the required keys at the beginning of each shift and return them at the end of the working day.
• Keep the guest room door open while servicing the room and ensure that it is properly locked upon leaving.
• Maximize efficiency and maintain an organized work environment by keeping the housekeeping trolley and vacuum cleaner clean, well-stocked, and in good working condition.
• Stock and organize the housekeeping trolley at the beginning and end of each shift with all required linen, guest amenities, and cleaning supplies.
• Separate damaged linen or linen requiring rewash and return it to the Laundry Department.
• Clean guest rooms daily in accordance with the Company's policies and operational standards.
• Remove used bed linen and bathroom linen and replace them with clean items.
• Remove all waste from guest rooms.
• Clean and sanitize guest bathrooms.
• Dust all room surfaces.
• Replenish guest amenities, promotional materials, magazines, and stationery.
• Vacuum guest rooms.
• Report any unusual situations or observations to the Housekeeping Supervisor.
• Report maintenance issues requiring repair.
• Do not disturb or move guests' personal belongings unless they have been discarded in the waste bin.
• Assist guests and other departments by removing food trays and service trolleys from guest rooms.
• Inform the Housekeeping Supervisor whenever a guest room displays a "Do Not Disturb" sign.
• Respond to guests' requests and needs in a courteous, friendly, and efficient manner.

MINIBAR PRODUCT CARE AND MANAGEMENT

• Check the expiration dates of minibar products.
• Record and report any expired or damaged products.
• Sort and recycle used packaging materials (glass bottles and beverage cans).

COMPLIANCE WITH ROOM CLEANING TIME STANDARDS

• Comply with the average room cleaning time standard (occupied and vacant rooms): 30 minutes per room for Radisson and 50 minutes per room for Park Inn.