Rooms Division Supervisor

Key Responsibilities:

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in public areas and staterooms are always upheld.

• Consistently exceeds the Housekeeping defined targets, by driving a personalized experience culture, reducing friction points, and mitigating negative surprises.

• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.

• Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.

• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.

• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).

• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Skills, Knowledge & Expertise:

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment. (Non-negotiable).

• Previous cruise ship experience is preferred.

• Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.

• Solid supervisory skills and ability to support, train and mentor junior staff.

• Fluent English language skills, both verbal and written.

• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.

• Motivation to excel in all aspects of job duties and responsibilities.

• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

• Ability to continuously surprise and delight guests throughout their cruise experience.

• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract Details:

• Shared Cabin

• 6:2 Rotation (6 months onboard, followed by 2 months of vacation)