Rooms Intern

Company Description

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Job Description

The Opportunity

We're looking for enthusiastic & curious

This is an exciting opportunity for hospitality students looking to gain hands-on experience in a lifestyle hotel, develop their guest service skills & discover what it takes to create memorable experiences.

Working alongside our experienced Rooms team, you'll gain valuable exposure to Front Office, Guest Experience & daily hotel operations while learning how personality, creativity & genuine hospitality come together.

Possible Start Date: April/May 2027
Internship Duration: Approximately 5–6 months, aligned with seasonal operations

What You'll Be Doing

• Welcome guests warmly & help create memorable arrival and departure experiences.

• Support daily Front Office & Guest Experience operations, including check-ins, check-outs & guest enquiries.

• Learn & apply Morgans Originals' service standards while bringing your own personality to every guest interaction.

• Assist with guest requests, anticipate their needs & deliver thoughtful, personalised service.

• Develop your knowledge of reservations, room categories, hotel facilities & guest service procedures.

• Work closely with colleagues across Front Office, Housekeeping & other departments to ensure a seamless guest experience.

• Support the team in handling guest feedback and resolving requests professionally.

• Maintain high standards of presentation, organisation & attention to detail.

• Participate in training & development opportunities throughout your internship.

What You'll Gain

• Hands-on experience at Portaluna, a Morgans Originals hotel, where creativity, individuality & lifestyle hospitality come together.

• Exposure to international hospitality standards & a dynamic, multicultural working environment.

• Practical experience in Front Office, Guest Experience & Rooms operations.

• Guidance, coaching & mentorship from experienced hospitality professionals.

• Opportunities to develop your confidence, communication, problem-solving & guest relations skills.

• A better understanding of how different departments work together to create exceptional guest experiences.

• A valuable foundation for building your future career in hospitality.

Who We're Looking For

• Currently pursuing a diploma or degree in Hospitality Management, Hotel Management, Tourism or a related field.

• A genuine passion for lifestyle hospitality, guest relations & creating memorable guest experiences.

• A positive attitude, natural curiosity & enthusiasm to learn.

• Strong communication skills in English. Knowledge of Arabic or other international languages would be an advantage.

• A warm, confident & approachable personality with a natural ability to connect with people.

• Someone who brings individuality, creativity & a fresh perspective to the team.

• A collaborative team player who enjoys working in a dynamic, multicultural environment.

• Good organisational skills, attention to detail & a commitment to delivering exceptional service.

• Flexibility to work different shifts in line with the hotel's seasonal operations.

• Previous hospitality experience is an advantage but not essential — your attitude, personality & willingness to learn matter most.

Your Journey Starts Here

At Portaluna, a Morgans Originals hotel, we believe hospitality should be anything but ordinary. We celebrate individuality, creativity & genuine connections, creating experiences that feel personal, vibrant & memorable.

If you're curious, enthusiastic & ready to discover the world of lifestyle hospitality, we'd love to meet you.

Bring your personality. Discover your potential. Begin your journey with Portaluna.

Qualifications

Who We're Looking For

• Currently pursuing a diploma or degree in Hospitality Management, Hotel Management, Tourism or a related field.

• A genuine passion for lifestyle hospitality, guest relations & creating memorable guest experiences.

• A positive attitude, natural curiosity & enthusiasm to learn about Front Office, Guest Experience & Rooms operations.

• Strong communication skills in English. Knowledge of Arabic or other international languages would be an advantage.

• A warm, confident & approachable personality with a natural ability to connect with guests from different backgrounds.

• Someone who brings individuality, creativity & a fresh perspective to every guest interaction.

• A collaborative team player who enjoys working in a dynamic, multicultural environment.

• Good organisational skills, attention to detail & the ability to manage guest requests professionally.

• A genuine interest in learning about check-in and check-out procedures, guest relations, reservations & hotel operations.

• Flexibility to work different shifts in line with the hotel's seasonal operations.

• Previous hospitality or Front Office experience is an advantage but not essential — your attitude, personality & willingness to learn matter most.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.