Job Description
Company Description
Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manilaβs financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.
Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.
At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.
Job Description
- Processes external and internal calls, such as handling and communicating guest requests, provides information on hotel services, promotes internal outlets, and handles telephone system and equipment challenges.
- Maintains and monitors the royal service system, logs guest concerns to ensure proper follow-up with concerned departments, and provides guests with in-room communication tools.
- Handles the hotels' common mailboxes and emails, handles emergency calls, maintains accurate records of internal and external guest requests, traces and monitors call logs, and handles monitoring and tracking of supplies.
Qualifications
- Graduate of a degree in Hospitality Management or any related field.
- Minimum of one (1) year related experience in a similar capacity in a luxury hotel.
- Strong written and oral communication skills with keen sense for details.
- Experience with Microsoft Office applications and Opera is an advantage.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
Interested in this job?
Apply now through the company's official website
Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Entry Level years
- Location Makati City, NCR, Philippines
- Posted 1 day ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
View Company Profile