Sales Executive

Company Description

Introducing 25hours Hotel The Olympia, located in the vibrant Sydney suburb of Paddington. Housed within the iconic West Olympia Theatre, the hotel features 109 rooms and a collection of distinctive dining venues, including The Palomar restaurant, Jacob the Angel café, and Monica, the rooftop bar. Since opening, 25hours Hotel The Olympia has become a dynamic addition to Sydney's hospitality scene, bringing together a vibrant and diverse team to create memorable guest experiences.

Job Description

COME AS YOU ARE & SHOW US YOUR VISION …

At 25hours, we don't just create stays, we create unforgettable experiences. We're looking for a driven Sales Executive who loves building relationships, uncovering opportunities, and bringing new business through our doors. If you're motivated, people-focused, and eager to grow your career in hospitality sales, we want to meet you.

This is your daily contribution to make 25hours The Olympia the most talked-about destination ...

• Own the reactive sales process for accommodation groups, meetings, events and private functions;

• Act as the primary sales contact for reactive MICE, corporate groups, leisure groups and social events, escalating strategic or high-value opportunities to the Commercial Director;

• Convert inbound demand quickly and commercially, maintaining clear response times, follow-up cadence and next actions for every qualified enquiry;

• Develop tailored proposals that reflect how each customer buys and showcase the full 25hours experience rather than selling space or rooms in isolation;

• Drive upselling and revenue attachment across accommodation, F&B, room upgrades, additional venues, arrival experiences and other hotel products;

• Own social event conversion, with clear package options and upsell opportunities designed to improve average booking value;

• Manage tentative business, option dates, contracts, deposits and key sales milestones in accordance with hotel policy;

• Maintain accurate and current opportunity, revenue, activity and lost-business information in Delphi and other relevant systems;

• Work closely with Revenue and Reservations on group rates, availability, displacement considerations and accommodation requirements;

• Work with the Sales Manager on proactive leads that become reactive opportunities and support larger or strategically important opportunities as required;

• Hand confirmed business to the Sales & Event Planning Manager with complete commercial information, agreed inclusions, contracted terms and clear client expectations;

• Support client site inspections, famils, showcases and hotel sales events where required.

Qualifications

We are looking for you – with personality and that certain something …

• Experience in hotel, venue, events, groups or hospitality sales with a strong customer and conversion focus;

• Confident handling a high volume of enquiries while maintaining personalised service and commercial discipline;

• Strong written proposal, negotiation, follow-up and relationship-management skills;

• Understands the difference between group dining, meetings, events and accommodation groups and can route enquiries appropriately;

• Commercially minded with a natural ability to upsell and connect rooms, F&B and experiences;

• Highly organised and comfortable managing multiple option dates, contracts and deadlines;

• Confident working across Sales, Revenue, Reservations, F&B and Operations;

• Experience with Delphi, Opera or comparable hotel/event systems is advantageous.

Additional Information

WHAT’S IN IT FOR YOU

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand;
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• The chance to challenge the norm and work in an environment that is both creative and rewarding;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
• A competitive package and plenty of opportunity for development.