Sales Training Specialist

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

• Coordinate training processes and projects (delivery and tracking) primarily for IFT personnel aligned with Managers and brand/training strategy focusing on product and sales knowledge.
• Obtain needs in the field to create and update skills processes with people in the field.
• Administrate Abbvie Learning platforms (ALC, Abbvie Campus) and training innovative tools.
• Generate continuous training reports. 
• Works within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
• Design and coordinate onboarding and initial certification for new sales-force colleagues, including foundational product, disease-state, compliance, selling-skills and approved-tools training.
• Build and maintain an annual, ascending learning pathway covering fundamentals, skill development, field application, advanced updates and recertification.
• Coordinate and deliver training, adapting approved scientific and commercial content to the complexity and needs of each specialty.
• Train sales teams on product and disease knowledge, selling techniques, objection handling, key messages, digital tools and the responsible use of approved materials.
• Administer and track AbbVie learning platforms, including ALC and AbbVie Campus; upload online courses; monitor affiliate and sales-force completion; and maintain relevant certification records.
• Diagnose training needs through field feedback, observation, performance results, learner input and changes in the competitive and therapeutic environment; translate insights into appropriate learning interventions.
• Measure learning effectiveness and positive transfer through assessments, competency tracking, field coaching, role plays, follow-up reinforcement and relevant indicators; report progress, completion, certification, effectiveness and opportunities for improvement.
• Develop and coordinate in-person, virtual and hybrid learning formats, including microlearning, video, gamification, surveys and other tools available through AbbVie learning platforms.
• Lead customized training projects, including coordination, file preparation, review of proofs and print materials, in alignment with Training Managers and applicable review and approval processes.
• Partner with Marketing, Medical, Sales, Compliance/OEC, Human Resources, Training Managers and other stakeholders to ensure training plans and content remain current in response to policy updates, business priorities, field needs, competitive dynamics and changes in the therapeutic areas.
• Observe Field Sales team role plays and provide constructive feedback following observation; continuously improve training content and methods through new technology and innovative approaches that strengthen training effectiveness.
• Ensure compliance with corporate and departmental policies and procedures.

Qualifications

• Bachelor’s degree (Business Management, Marketing, Medical Science or a related field) is required.
• Intermediate level of English language (speaking and writing).

• Experience with agile software development and usage of training platforms-digital environment.

• Excellent written and verbal communication skills.

• Team player in every task, program or project.

• Knowledge of training theory (Formal Training Needs Analysis/Evaluation).

• High planning and organization skills. Ability to manage workload and priorities and keeping up to date with emails.

• Facilitation skills providing constructive feedback/interpersonal skills, sensitive to people’s needs/motivational skills/deal with people at different levels and functions

• Confidently presents information and clearly communicates scientific information and data.

• Must demonstrate innovative and creative approaches to deliver training programs (digital).

• Demonstrate ability to work well under pressure with a high degree of flexibility.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html