Scheduling Administrator

Company Description

We’re Hiring: Scheduling Administrator! 

📍 Location: Milton Keynes, MK17 8LX 
💰 Pay: £28,000 

🕒 Working Hours: Wednesday - Sunday (12pm -9pm) On-site.

🎓Learning & Development:  From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! 

Grade: C 

Be part of something new. Make an impact from day one.

We’re looking for a Scheduling Administrator to join our growing Workforce Management team and help keep our operations running smoothly.

You’ll play a key role in ensuring shifts are covered, schedules are accurate and our people are where our customers need them, balancing operational requirements with employee availability and responding to changing priorities.

It’s a fast-paced role offering real ownership, business visibility and the opportunity to develop your career within a growing function.

If you have experience in planning, scheduling or workforce coordination from rail, retail, contact centres, logistics, healthcare, hospitality or another operational environment, we’d love to hear from y

Job Description

What you’ll be doing: 

• Accurately schedule and roster employees, ensuring full coverage across sites at all times 
• Respond quickly to absences, changes, and last-minute requests, keeping operations running smoothly 
• Act as a first point of contact for workforce queries, providing support to employees and stakeholders 
• Maintain accurate records within the WFM system, ensuring all data is up-to-date and reliable 
• Support the management of on-call and escalation processes to resolve scheduling issues 
• Help ensure all personnel are correctly trained and compliant with licensing requirements 
• Monitor and improve rostering accuracy, helping reduce payroll queries and errors 
• Proactively identify gaps in coverage and support solutions to address them 
• Assist with temp and ad-hoc work allocation, ensuring client needs are met efficiently 
• Support payroll processes by ensuring accurate data input and query resolution 
• Communicate effectively with colleagues and stakeholders to ensure alignment across operations 
• Contribute to a culture of continuous improvement, efficiency, and high standards 

Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries and innovators ready to make a big impact!

Qualifications

What you’ll bring: 

• Good IT skills and experience working with systems or the ability to learn new ways of working at pace (WFM experience a plus)  
• Excellent problem-solving and time management abilities  
• A proactive and flexible approach  
• The confidence to manage competing priorities 
• Ability to utilise MS Packages, Outlook, etc. 
• 5-year Checkable Employment history with no gaps or the ability to cover any gaps in employment. 
• Right to Work in the UK.