Security & Safety Officer (Casual)

Company Description

Where Passion Meets Paradise

At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.

Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.

We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.

Why You'll Love It Here

At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.

What Is In It For You?

At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.

• Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
• Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
• Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
• Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
• Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
• Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
• Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
• Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
• Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
• Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.

More Than a Workplace

At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.

Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.

Job Description

To look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts.

• Primarily responsible for ensuring the safety of guests, employees, property and hotel assets.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Consistently offer professional, friendly and engaging service
• Patrol Hotel grounds
• Be alert for fire hazards, unsafe work practices and unsafe conditions and take appropriate action in addressing.
• Be able to act according to all Emergency Response Plans
• Perform Safe and Lock Out assist
• Maintain good public relations with guests
• Report for duty shift starting time
• Be present at all daily briefings and de-briefings
• Know the position and name of every Security and Safety Officer on shift
• Maintain follow up action to ensure adherence to schedules and work standards
• Be alert for any unusual occurrences and take appropriate action
• Make detailed and accurate reports of all occurrences/incidents during your shift.
• Fill in all incident/accident/end of shift reports without fail after every shift
• Attend to all other relevant paperwork as needed
• When reporting for or finishing duty, Security and Safety Officers will notify the Security and Safety Supervisor/Director.
• Security and Safety Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter’s services will be subject to Progressive Corrective Action up to and including dismissal.
• Security and Safety Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.
• Other duties as assigned

Dispatch Responsibilities:

• Monitors Fire Panel and dispatches Emergency Response team when activated.
• Receives emergency and non emergency calls for service from employees and guest with respect to safety, security and hotel operations.
• Determines appropriate response in accordance with established procedures and assessment of the situation.
• Dispatches Security and Safety Officers in response to calls for service.
• Maintains accurate records including, but not limited to, camera monitoring, shift activity log, software programs, etc.
• Record all calls and radio messages in MS Shift and on dispatch log
• Control and document the issuance of keys and radios
• Control entry and exit of the resort service entrance gates
• Monitors the CCTV cameras
• Logging in and out Visitors of the property
• Receives calls for Lost and found and records them in MS Shift
• Receives calls and complaints regarding service and assistance and refers them to the appropriate department.
• Pass-on all information to oncoming Dispatch Officer
• Monitors status of weather, public safety, Civil Defense & HPD Alerts.
• Requests back-up or follow-up assistance from the Hawaii County Police Department, Hawaii County Fire Department, and other agencies as necessary.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Must be of the age that meets the legal drinking of alcohol and in good physical condition
• High School education, Hospitality Security and Law course preferred or minimum three years in security in the hospitality industry
• Previous experience in security role required
• Computer literate in Microsoft window applications required
• State of Hawai’i Guard Employee License
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fire safety & First Aid certification
• Strong leadership and communication skills
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Certification in CPR First Aid Required
• Computer literate in Microsoft window applications required.
• Meet the minimum security license requirements for Hawaii

Additional Information

Hourly Rate: $29.85 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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