Security Supervisor

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the Canadian Rockies are your backyard. Our resort is also in the midst of an exciting multi‑phase transformation, refreshing our iconic property while staying true to the nature, warmth, and heritage that define who we are.
It’s a great time to join us. You’ll build your career in a breathtaking setting, contribute to meaningful updates across the resort, and be part of shaping the future guest experience. This is more than a job, it’s a chance to live, work, and thrive in a place like no other.

Job Description

At The Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Supervisor, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination. 

What you will be doing:   

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, engaging and friendly service  
• Follow departmental policies, procedures and service standards 
• Lead and coach the Security Team to achieve guest service and colleague satisfaction results, through the application of all Corporate and Property standards and policies  
• Manage incident reporting and follow-up, including liaising with the Executive Committee, insurers and guests to ensure efficient resolution of potential claims  
• Develop and ensure procedures are maintained for dealing with intoxicated persons, thefts, evictions, cash escorts, lost and found articles, crime prevention & response, and fire alarm response 
• Prepare appropriate purchase orders for the purchase of Security & office supplies, etc  
• Investigate and follow-up with regard to any complaints or reports made by guests or staff  
• Support the Security Manager in leading the operation of the security department, including (but not limited to the following): payroll, budgeting, administration, conducting colleague evaluations, hiring & recruiting, training, and scheduling  
• Manage Wildlife control measures on property  
• Manage safety equipment and inspections (fire extinguishers, first aid kits, eye wash stations, AED, crash kits)  
• Manage in-room safes and procedures and manage electronic lock systems 
• Represent the hotel if and when required, in court (criminal or civil)  
• Liaise with Staff Housing on security breaches within residence 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles  
• Follow all safety and sanitation policies  
• Other duties as assigned 

Qualifications

Your experience and skills include: 

• Previous experience in a Security role is required  
• A valid Alberta Security Services and Investigator license; or, ability to attain a license under the Alberta Security Services and Investigators Act within 30 days of start date is required  
• A Valid Alberta Drivers Licence and Drivers Abstract is required  
• Previous Safety experience is required  
• Previous hospitality experience is required 
• Valid Advanced Level First Aid is an asset  
• Experience in fire fighter training, WHMIS and/or other safety courses is an asset  
• Proficient in Microsoft Office applications, specifically Word and Excel  
• Proven ability to manage and prioritize critical tasks and work well under pressure & stressful situations  
• Ability to deal effectively with the public in conflict situations  
• Excellent communication and organization skills  
• Highly responsible, flexible and reliable  
• Ability to work well under pressure in a fast-paced environment 
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Security Supervisor.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]