Senior Event Manager

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Senior Event Manager will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. This position will be responsible for managing, supporting and/or executing the coordination of various events within the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you’ll work with internal teams to coordinate the logistical needs of the event space.
This role requires full-time, on-site presence
Essential Duties & Responsibilities
Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience
Discovery of Event Host objectives and requirements for live and digital events.
Oversees organization of logistics, decor, entertainment, catering and all other event needs
Ability to recommend event enhancements to achieve desired event objectives
Review of all meeting space to ensure proper space assignment
Informs Space & Service Coordinator of space need changes and cancellations to digital and on site events
Update group information in internal systems in a timely manner
Periodically checks event spaces and setups to ensure event services are appropriately delivered
Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist
Create, manage and distribute event details using approved internal template to all stakeholders and services lines involved in the event
Conduct debriefs post-event with Event Host and communicate comments/compliments/issues to service teams
Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap up reports
Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation
Create in depth event based on strategy while pushing the boundaries of creativity and innovation
Manage multiple programs/events, across various industry verticals, with creativity, innovation, and strategy, delivering world class creative execution
Conduct site visits
Manages high-profile and complex events, often acting a the lead on global events involving multi-region support
Act as a mentor to other team members, conducting group meetings as needed
Train new employees and set up their training and shadowing schedules. Be the point person for new employees for their training weeks
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.
Bachelor's Degree preferred
Position requires 5-7 years of experience
Must be fluent in English
Strong meeting coordination experience for meetings/conferences ranging between 50 – 300+ people
Experience working with high-profile stakeholders and event agencies
Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and event
Excellent organizational, time management and prioritization skills
Ability to execute tasks independently and efficiently
Creative problem solver, resourceful, team player
Adaptability to situations and ever-changing demands
Highly organized with the ability to handle multiple tasks to meet strict deadlines
Ambitious and proactive with a calm and flexible approach to handling pressure
Experience working on large and complex databases
This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
Build excellent relationship with team through positive communications
Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
Work on ad hoc requests from clients as required
At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.
Comprehensive Medical Coverage
Meal Allowance (Vale-Refeição)
Food Voucher Benefit (Vale-Alimentação), where applicable
Transportation Voucher (Vale-Transporte)
Life Insurance Coverage
Employee Assistance Program (EAP)
Wellness Stipend
Complimentary Access to Headspace and Maven
13th-Month Salary in accordance with Brazilian labor law
Discretionary Performance Bonus Opportunity
Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements
#LI-MV2
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.