Senior Specialist, Benefits Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

At Grab, our People Experience teams are dedicated to designing a world-class employee experience. Our mission is to ensure that the programs keeping our Grabbers healthy, happy, and engaged are administered. We are a diverse group of operational experts and empathetic problem-solvers committed to creating a supportive environment for every Grabber. If you are passionate about operational excellence and making a tangible impact on employee well-being, come join us!

Get to Know the Role

We are looking for a Senior Specialist, Benefits Operations to manage our daily benefits operations across Cambodia, Thailand, and Indonesia. You will be the backbone of our benefits administration, ensuring critical programs like medical insurance, leave entitlements, and our flexible benefits program (GrabFlex) run smoothly.

You will partner with local People teams, payroll, external vendors, and directly with Grabbers to resolve inquiries, ensure compliance, and improve our daily processes. You will suit someone who combines regional HR operational experience and a customer-centric mindset. This role is individual contributor.

You are reporting to Regional Payroll & Benefit Operations Lead and will be based in Indonesia.

The Critical Tasks You Will Perform

1. Manage the end-to-end daily benefits operations across Cambodia, Thailand, and Indonesia.
2. Administer employee insurance programs (enrollments, terminations, dependent updates) and act as the liaison for claims escalations with external brokers and vendors.
3. Oversee leave administration (annual, parental, medical and other available leaves type), ensuring accurate tracking and compliance with local labor laws and company policies in the respective countries.
4. Be a primary contact for Grabber inquiries regarding benefits, insurance, and leave, providing on time delivery, accurate, and empathetic support.
5. Support the operational execution of regional well-being programs, including the administration of our GrabFlex platform and annual enrollment cycles.
6. Partner with Payroll and People Systems (Workday) teams to ensure accurate benefits data entry, automated deductions, and reporting.
7. Maintain internal benefits documentation, guidelines, and Standard Operating Procedures (SOPs).
8. Identify gaps in current processes and recommend improvements to simplify operations and enhance the Grabber experience.

What Essential Skills You Will Need

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. 8+ years of experience in HR Operations, specifically focusing on Benefits Administration, Total Rewards, or Employee Services.
3. Experience managing benefits (such as medical insurance, leave tracking, and allowances) in at least one, but preferably multiple, of the target countries: Indonesia, Thailand, and Cambodia.
4. Experience managing and reviewing Service level agreements with external vendors and insurance brokers.
5. Experience with local labor laws, statutory requirements, and market practices regarding employee benefits in the region.
6. Customer service orientation to support employees at all levels.
7. Manage confidential data with integrity.
8. Using data as truth of source.
9. Troubleshoot and resolve complex benefit escalations or data discrepancies by applying to identify causes and implement, long-term solutions.

Good to have

1. Hands-on experience using Workday and ticketing systems (Freshservice).
2. Fluency in English is a advantage for with local partners and vendors.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.