Service Centre Supervisor (IT)

Company Description

Every institution values excellence. What matters most is why. 
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. 

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. 

Job Description

About the Opportunity

Lead and coordinate customer focused and specialist IT support services that underpin end‑user computing and teaching technologies across the University. You’ll be responsible for delivering reliable, responsive, and scalable support for staff, students, and teaching environments overseeing incident and request management, service performance, and continuous improvement. Working within a service aligned model, you’ll drive strong customer outcomes, uphold service standards, and build team capability to meet University priorities.

Key Responsibilities

• Lead day-to-day delivery of end-user computing, AV, collaboration, and Service Centre support services.
• Coordinate incidents, requests, and service tasks to meet agreed SLAs and standards.
• Supervise and develop technical staff, managing workloads, performance, and team capability.
• Drive continuous improvement of end-user and teaching technology services.
• Provide senior technical guidance and escalation support for complex issues.
• Support peak periods, semester readiness, and technology rollouts.
• Collaborate with service leads, projects, and partners to deliver integrated outcomes.
• Monitor performance, trends, and feedback to improve service quality and user experience.
• Maintain clear procedures, documentation, and knowledge resources.
• Support device lifecycle management, including deployment, maintenance, and decommissioning.

About you

• The occupant of this position will hold relevant tertiary qualifications with subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.

What we can offer

This is a full time, continuing opportunity based as Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary

HEW 7 – Base range - $104,504.60 - $113,219.43 17% super. Full package range - $122,270.38 - $132,466.72.

Additional Information

Why join Griffith? 
 
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details 

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

Closing date: Open until filled. All applications must be submitted online.