Service Planner

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Role Description:

Responsible for handling all aspects of planned activities, generating service requests, review job costs,planning and managing field hours and reviewing the performance of service jobs.

Key Tasks:

• Handle planned activities, e.g. planned repairs, retrofits, and on-call activities. 
• Define material requirements for each service request, both planned and on-call. 
• Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives. 
• Manage and generate service requests (SR) and work packages (WP) and assign to field operatives. 
• Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors. 
• Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work. 
• Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. 
• Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. 
• Process Purchase Requests through the system using established guidelines. 
• Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. 
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. 
• Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop 
• cleanliness, walk-ins for parts, equipment/building maintenance, answering phones. 
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, 
• Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace. 
• Execute all functions in line with the applicable delegation of authority. 
• To serve the Company faithfully and diligently, performing your duties as required by the Company and using his best endeavours to promote the Company’s interests. 
• Not to undertake any paid activities not provided for in this Contract.
• Not to compete directly or indirectly with the Company 
• To protect the confidentiality of all information in your position relating to the business or products of Konecranes Group, and to surrender all documents, materials and equipment relating to the assignment when the employment ends. 
• Any other duties and assignments from the Superior as required.

Qualifications

Qualification/Education: 
• Degree III or Vocational School in Engineering. 
• Have 1 to 2 years' experience in same field preferable. Fresh graduates with internship experience are 
welcome. 

Skills & Knowledge: 
• Have experience in Siebel system will be advantage. 
• Proficiency with MS Office applications (e.g., Outlook, Word, Excel) 
• Awareness of ISO 14001 & 45001 Standards 

Behavioral Competencies: 
• Able to work under pressure. 
• Willing to work outside working hours and weekend (only if needed) 

Additional Information

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.