Shift Administrator

Company Description

Evolution is a world-leading innovator in product development and advanced IT solutions for online casinos.

We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit. Founded in 2006, we’ve grown to a diverse group of 22,000 people guided by our values: ALIVE, do RIGHT, and work TOGETHER.

Job Description

Scheduling & Rotations 

• Create and maintain shift rotations to ensure adequate coverage. 
• Coordinate extra rotations and adjustments as required. 
• Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies. 

Absence & Coverage Management 

• Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage. 
• Update systems and communicate changes to relevant stakeholders. 
• Support absence-related ticket handling and ensure accurate documentation. 

Operational Monitoring & Support 

• Track and manage relevant operational signalling requests within the team’s scope of responsibility. 
• Administer daily updates for coverage changes and emergencies. 
• Handle Doctor Certificate tickets and related shift administration tasks. 

Reporting & Communication 

• Prepare and submit the daily shift report with accurate and timely information. 
• Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders. 
• If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism. 
• Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow. 

Continuous Support 

• Contribute to process improvements and propose practical solutions. 
• Provide general administrative support for shift-related matters as needed. 
• Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs. 

Additional Information

• Deliver work with accuracy, timeliness, and attention to detail. 

• Maintain clear, professional, and proactive communication with employees, team members, managers, and stakeholders. 

• Communicate and collaborate closely with the Planning & Scheduling team to ensure efficient updates and smooth alignment of shift coverage. 

• Approach tasks with problem-solving mindset, offering solutions where possible. 

• Uphold confidentiality and professionalism when handling employee-related data. 

• Demonstrate flexibility and adaptability to support evolving operational requirements. 

• Contribute to a culture of teamwork, accountability, and excellent service across all interactions

What We Offer

• 🩺 Private health insurance, gym discounts, team events & more
• A professional and fast growing environment
• An opportunity for personal development within the world-leading Live Casino provider