Sr. Manager Operations - Local Shops

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Job Description

Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams

What’s on Your Plate?

• Accountable for local NFV operational performance including both commercial & operational KPI's
• Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.

Qualifications

What Did We Order? 

• 5-6 years of working experience in same/similar field.
• Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards
• Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.
• Very good analytical skills.
• Very good communicator and collaborator at all levels.
• Back up your opinions with data and clear well-structured cases.
• You are execution focused and have a proven record of success in complex environments.
• Results-driven, high-performing, high-quality work attitude.