Stewarding Supervisor

Company Description

At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera. 

Job Description

Sofitel Gold Coast Broadbeach is seeking a dedicated Stewarding Supervisor to support the daily operation of our Stewarding Department. This is an opportunity to step into a leadership role within a luxury hotel environment, guiding our Stewarding Ambassadors while ensuring our kitchens and back-of-house areas remain safe, hygienic, organised and fully prepared to support outstanding guest experiences.

Reporting to the Chief Steward, you will combine operational stewarding duties with shift supervision, task allocation, quality inspections, training and compliance responsibilities.

​​​​​​​A career that lets your passion shine:

• Supervise Stewarding Ambassadors during allocated shifts and support the Chief Steward in coordinating daily operations.
• Allocate duties according to hotel occupancy, outlet activity, functions, service periods and cleaning priorities.
• Conduct clear pre-shift briefings and maintain effective operational handovers.
• Work alongside the team during busy periods, providing practical support and demonstrating the standards expected.
• Implement and monitor daily, weekly and periodic cleaning schedules across kitchens and back-of-house areas.
• Inspect completed work and address any cleaning, sanitation or organisational concerns promptly.
• Monitor dishwasher and glasswasher temperatures, chemical dosing and required HACCP documentation.
• Ensure all stewarding activities comply with food safety, hygiene, chemical-handling and workplace health and safety requirements.
• Train, coach and provide constructive feedback to Stewarding Ambassadors.
• Monitor serviceware and cleaning-supply levels and accurately record breakages, losses and equipment damage.
• Coordinate the safe handling, cleaning, transportation and storage of china, glassware, cutlery, kitchen utensils and banquet equipment.
• Promote responsible waste separation, recycling and the efficient use of water, electricity and cleaning supplies.
• Report and follow up maintenance concerns and immediately isolate unsafe or defective equipment.
• Build positive working relationships with Culinary, Food & Beverage, Banquets and other hotel departments.

Qualifications

What you will bring to the role:

• Previous experience in stewarding, kitchen operations, hospitality cleaning or a similar high-volume environment.
• Previous experience supervising or leading a shift or team.
• Sound knowledge of HACCP, cleaning and sanitation practices, chemical safety and workplace health and safety.
• A hands-on leadership style and willingness to support the team operationally.
• Strong organisational, communication and problem-solving skills.
• The ability to manage competing priorities and maintain high standards during busy service periods.
• A dependable, respectful and calm approach when working under pressure.
• Flexibility to work a rotating roster, including early mornings, evenings, weekends, public holidays and occasional approved overnight projects.

Additional Information

Thrive in Our Sofitel Gold Coast Broadbeach Community

• Competitive salary package and incentive plan with comprehensive benefits 

• Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach 

• Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday 

• Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio 

• Tailored recognition and reward programs, with both pop up and large scale employee events every month

• Ongoing leadership development, mentoring, and career growth opportunities 

• Inclusive and supportive culture where your creativity and leadership shape the guest experience 

Full Australian working rights are required for this role.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.